Summary
Overview
Work history
Education
Skills
LANGUAGES
CORE COMPETENCIES
Timeline
Generic
CÉSAR AUGUSTO QUINTERO LACALLE

CÉSAR AUGUSTO QUINTERO LACALLE

Madrid,Madrid

Summary

A highly skilled professional with advanced proficiency in Excel, Access, Redsys, REDB, REDC, and CRM software. Demonstrates expertise in KYC and AML processes, data analysis, and digital environments. Adept at fraud detection and helpdesk operations with a strong ability to manage email correspondence effectively. Known for a positive disposition and resilience to stressful situations, complemented by a patient attitude and empathy understanding. Exhibits exceptional problem-solving skills while maintaining politeness and flexibility in multitasking environments. Career goals include leveraging analytical skills to enhance operational efficiency within dynamic organisations.

Overview

8
8
years of professional experience
12
12
years of post-secondary education

Work history

Banking and Compliance Advisor

Konecta BTO – Openbank Campaign
Madrid, Madrid
02.2023 - 07.2025
  • Delivered comprehensive customer support for banking products, including account openings, cards, and financial services.
  • Managed Bizum transfers and provided basic technical support, enhancing customer satisfaction.
  • Conducted compliance tasks, including AML alert management and KYC processes, resulting in a 30% reduction in data update errors.
  • Utilized tools such as Excel, Access, REDB, and Redsys to streamline operations and enhance AML alert detection.
  • Identified potential areas of non-compliance, leading to timely resolution and prevention of future issues.
  • Ensured company policies were implemented and adhered to.

Security and Technical Support Advisor

Securitas Direct – Verisure
Madrid, Madrid
07.2021 - 11.2022
  • Provided technical support and billing assistance, achieving a 25% reduction in claims through active listening and problem resolution.
  • Consistently met and exceeded monthly KPIs, contributing to overall team performance.
  • Diagnosed and resolved complex security-related issues enhancing client satisfaction.
  • Fostered professional relationships with customers via respectful communication practices.

Technical Coordination Agent

Jobandtalent – Unisono
Madrid, Madrid
10.2020 - 04.2021
  • Managed scheduling, logistics, and follow-up for maintenance appointments, improving logistics efficiency by 20%.
  • Supported the onboarding and training of new agents, enhancing team productivity.
  • Improved customer trust by establishing open lines of communication and effectively handling enquiries.
  • Delivered exceptional customer service to ensure repeat business and referrals.

Personal Assistant

Personal Assistant – Prince Hassan Al Saud
Riad, Riad
05.2018 - 02.2020
  • Coordinated international travel, payments, and meetings, ensuring seamless logistics for high-profile events.
  • Represented the Prince at international fairs in Europe and the Middle East, enhancing diplomatic relations.
  • Managed complex scheduling and travel arrangements to optimise time and resources.
  • Coordinated high-priority meetings and events, ensuring all logistics were flawlessly executed.
  • Streamlined communication between stakeholders, enhancing collaboration and project progress.
  • Managed invoice processing tasks accurately and efficiently.
  • Scheduled appointments and conference calls coordinated seamlessly across different time zones.

Customer service agent

Emergia – Másmóvil Customer Service
Madrid, Madrid
08.2017 - 04.2018
  • Addressed technical issues and billing inquiries, implementing service improvements that were adopted into standard protocols.
  • Assisted customers in resolving inquiries and complaints through effective communication.
  • Provided support in product knowledge and service offerings to enhance customer experience.
  • Coordinated with team members to ensure timely resolution of customer issues and queries.
  • Maintained accurate records of customer interactions and transactions for quality assurance.
  • Improved customer satisfaction by efficiently resolving complaints and issues.
  • Resolved technical issues to improve customer experience.

Education

Bachelor’s Degree - Audiovisual Journalism

Universidad Santa María
Caracas/Venezuela
10.2002 - 07.2013

English Course - English Language Course

EF Vancouver
Vancouver/Canada
06.2013 - 06.2014

Skills

  • Advanced proficiency in Excel, Access, Redsys, REDB, REDC, and CRM software
  • Expertise in KYC and AML processes, data analysis, and digital environments
  • Fraud detection
  • Helpdesk operations
  • Email correspondence expertise
  • Positive disposition
  • Resilience to stressful situations
  • Patient attitude
  • Empathy understanding
  • Problem-solving
  • Polite
  • Flexible
  • Multitasking

LANGUAGES

Spanish: Native
Native
English: B1
Intermediate

CORE COMPETENCIES

  • Empathetic communication
  • Analytical thinking and problem-solving
  • Ability to work effectively under pressure
  • Strong organizational skills
  • Willingness to travel and adaptability to new environments

Timeline

Banking and Compliance Advisor

Konecta BTO – Openbank Campaign
02.2023 - 07.2025

Security and Technical Support Advisor

Securitas Direct – Verisure
07.2021 - 11.2022

Technical Coordination Agent

Jobandtalent – Unisono
10.2020 - 04.2021

Personal Assistant

Personal Assistant – Prince Hassan Al Saud
05.2018 - 02.2020

Customer service agent

Emergia – Másmóvil Customer Service
08.2017 - 04.2018

English Course - English Language Course

EF Vancouver
06.2013 - 06.2014

Bachelor’s Degree - Audiovisual Journalism

Universidad Santa María
10.2002 - 07.2013

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CÉSAR AUGUSTO QUINTERO LACALLE