Summary
Overview
Work History
Skills
Websites
Timeline
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Csaba Boldizsar

Csaba Boldizsar

IT Leader
Barcelona,Barcelona

Summary

Experienced IT leader with a strong background in governance, digital transformation, and service delivery in regulated environments. Skilled in managing high-performing teams, driving strategic initiatives, and improving operational efficiency. Proven ability to implement advanced digital tools and analytics to enhance business outcomes and customer experience.

Overview

18
18
years of professional experience

Work History

Head of Channel Engagement Web Services

Zurich Insurance
BARCELONA
04.2022 - Current
  • Led the management and optimization of the Channel Engagement Web Services Pillar, overseeing the IT portfolio
    (Sitecore CMS Global Implementation / Supporting SaaS Services: DAM, Streaming Services, Content Proofing
    Tools, Location Finder, Governance tools...)And operational strategies to ensure alignment with business goals..
  • Sitecore XM Cloud Implementation: Spearheaded the strategic implementation and positioning of the Group
    Standard Sitecore XM Cloud-based ZWP CMS solution, enhancing digital content management, and customer
    experience.
  • Digital Analytics Transformation: Proposed and led the restructuring of the Digital Analytics Portfolio and the
    integration of advanced digital analytics capabilities into Sitecore and other Group platforms, driving data-driven
    decision-making and improved user engagement, with over 200% efficiencies achieved across licensing and
    operations.
  • Product Roadmap Development: Defined and executed the product roadmaps, aligning initiatives with business
    priorities, and ensuring timely delivery of key milestones.
    Budget and Financial Management: Managed the budget across the assigned IT portfolio, optimizing costs while
    maintaining high levels of service, performance, and expansion.
  • Team Leadership and Vendor Management: Defined and managed both internal delivery teams and external
    vendor relationships, ensuring collaboration and quality deliverables.
  • License and Contract Management: Oversaw the licensing and contract management process, ensuring
    compliance, and cost-effectiveness across the assigned IT Portfolio.

Relationship & Application Portfolio Manager

Zurich Insurance
BARCELONA
09.2017 - 01.2023
  • Responsible for the delivery of Application Development in an assigned area, maintenance of the respective
    portfolio, and driving the Business Change and IT Application Strategy in alignment with the global Business, to
    ensure the achievement of strategic targets and adherence to governance.
  • Trusted Advisor for the area of web services for the Group Customer Office and 36 Business Units
  • Responsible for budget management and service/project delivery for the assigned application portfolio (Global
    Sitecore CMS and integrated applications).
  • Continuous optimization of the portfolio, with results of a reduction in operational costs by 70% during the
    assignment.

Application Delivery Manager

Zurich Insurance
BARCELONA
02.2016 - 09.2017
  • Manage the service delivery of respective applications according to SLAs and address gaps with the business
  • Report application service performance to the business
  • Manage any related issue
  • Ensure compliance with IT application, development and maintenance service management governance standards and policies
  • Engage and represent GADM in major incident management and problem management
  • Manage internal and external suppliers
  • Monitor critical application governance and report on service level performance

TCAP Problem Management Lead

BT Global Services
BUDAPEST
10.2015 - 02.2016
  • Support the Head of TCAP in the setup and running of TCAP to stable and high performing function, specifically taking the lead responsibility for establishing the Problem Management discipline within the specified contract
  • Manage Problem Management delivery and staff
  • Provide Problem Management capabilities
  • Accountable for all risks owned by Problem Management
  • Quality assures Problem Management output prior to publication for the protection of both BT and the client
  • Ensure that BT satisfies and can evidence the meeting of all of the contractual obligations relating to Problem Management

Problem Manager

BT Global Services
BUDAPEST
02.2015 - 10.2015
  • Provide Problem Management expertise on specialist contracts
  • Leads the delivery of the Problem Management process (based on ITIL Service Operations principles) and own the life cycle of all Problem Records - from inception through to resolution and closure
  • Implement Problem Management Function in BT ITMS HUB

Service Delivery Manager-Project Manager

Oracle
BUDAPEST
10.2012 - 01.2015
  • Responsible for the IT delivery and support of Clinical Trials on the Oracle SaaS platform.
  • International project management of the quality implementation of eSupport Services for accelerating global
    pharmaceutical development.
  • Served as primary contact for customer-related activities.
  • Projects were executed on a global and domestic scale.

ESM Global Problem Manager for EMEA

Hewlett-Packard
BUDAPEST
02.2012 - 10.2012
  • Global Problem Process owner for Enterprise Service Management in EMEA
  • Responsible for process implementation and improvement according to ITIL standards throughout the organization
  • Responsible for the HPSC to HPSM migration for Problem Management Function

Incident / Problem Manager

Hewlett-Packard
MISKOLC
04.2007 - 02.2012
  • Analyzed incident data to identify trends and root cause of problems.
  • Conducted post-resolution reviews to analyze effectiveness of solutions.
  • Communicated regularly with stakeholders regarding status updates, resolutions and escalations.

SDA SME

Hewlett-Packard
MISKOLC
07.2009 - 04.2010
  • Subject Matter Expert for interal core systems, responsible to deliver support services to internal operational units.
  • Highlighted key improvement zones, assisting leaders in implementing changes.
  • Performed support service transition in a team of 3 from Belgium to Hungary ahead of project timeline and with
    improved service levels (Employee of the month)

Technician / Change Administrator

Hewlett-Packard
MISKOLC
01.2007 - 12.2009
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Researched and implemented new technologies and equipment.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Incident / Change Management
  • Support Service transition, based on customer premises in Bristol, UK for majority of assignment

Skills

  • Team management
  • IT governance
  • Analytical and critical thinking
  • Relationship building
  • Process improvement
  • Vendor management
  • Team leadership
  • Service delivery
  • Financial Acumen
  • Digital Transformation
  • IT Project Implementation
  • IT Risk Management
  • People Management
  • Cloud Computing and Applications
  • Problem Management
  • Regulated Environments

Timeline

Head of Channel Engagement Web Services

Zurich Insurance
04.2022 - Current

Relationship & Application Portfolio Manager

Zurich Insurance
09.2017 - 01.2023

Application Delivery Manager

Zurich Insurance
02.2016 - 09.2017

TCAP Problem Management Lead

BT Global Services
10.2015 - 02.2016

Problem Manager

BT Global Services
02.2015 - 10.2015

Service Delivery Manager-Project Manager

Oracle
10.2012 - 01.2015

ESM Global Problem Manager for EMEA

Hewlett-Packard
02.2012 - 10.2012

SDA SME

Hewlett-Packard
07.2009 - 04.2010

Incident / Problem Manager

Hewlett-Packard
04.2007 - 02.2012

Technician / Change Administrator

Hewlett-Packard
01.2007 - 12.2009

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Csaba BoldizsarIT Leader