Cristina Sánchez Gómez

Lead and oversee Global HR Shared Services operations, focused on optimizing efficiency, service quality, and alignment with HR systems, policies, and procedures.

• Manage end-to-end HR operational activities across Global Shared Services, ensuring consistent service delivery and KPI performance.
• Oversee HR Towers within scope, including Admin to Work, Reward to Pay, Query to resolution and Time & Attendance.
• Lead Admin to Work activities such as:

New joiner and employment management
HR data administration and system support
Employee separations (leavers)
Management of externals and seasonal workers
HR reporting and operational analytics

• Ensure effective query-to-resolution processes through HR Helpdesk management and knowledge management.
• Oversee Reward to Pay activities, including benefits administration.
• Manage Time & Attendance processes and travel management.
• Provide leadership, coordination, and operational guidance to global teams while driving continuous improvement initiatives.

Led and coordinated HR operational processes across multiple European locations, ensuring consistent service delivery and compliance.

• Managed regional HR operations across Europe, covering end-to-end employee lifecycle activities.
• Led transition management and implementation of site transfers to the HR Service Centre.
• Oversaw HR processes including:

Onboarding
Time & Attendance
HR Master Data management (high-volume employee data)
Compensation & Benefits
Payroll coordination
Termination processes
Travel management

• Monitored service delivery performance through KPIs and supported continuous process improvement.
• Utilized SAP and Sucess Factors to ensure data accuracy and operational efficiency.
• Provided leadership and coordination across regional teams and stakeholders.

HR Operations & Employee Lifecycle Management

Actively involved in end-to-end employee lifecycle processes, from onboarding through all employment changes to offboarding.

Onboarding & HR Administration

• Managed new hire onboarding in SuccessFactors (Hiring).
• Prepared employment contracts and coordinated signature processes.
• Scheduled and coordinated medical examinations.
• Administered employee benefits.
• Delivered first-day onboarding training.
• Maintained HR documentation and employee records.
• Managed time and leave processes, including absence and vacation tracking.
• Prepared and submitted payroll inputs to external payroll providers.

Compensation & Benefits

• Administered employee benefits programs.
• Supported compensation processes, including promotions, merit increases, and salary adjustments.

Terminations & Recruitment

• Managed employee terminations (leavers) in line with company policies and legal requirements.
• Supported team recruitment activities and hiring processes.

Supported payroll implementation and HR operations for Austria and Germany, ensuring accuracy, compliance, and timely delivery.

• Supported payroll implementation activities for Austria and Germany.
• Managed end-to-end onboarding processes, including hiring in SAP, contract preparation, signature coordination, benefits administration, and HR documentation.
• Administered Time & Leave processes, including absence and vacation tracking.
• Prepared and submitted payroll inputs to external payroll providers.
• Reviewed and approved payroll calculations.
• Managed payment processes, including bank file preparation for net pay and statutory payments.
• Supported Compensation & Benefits processes, including employee benefits administration, promotions, merit increases, and salary adjustments.
• Managed employee terminations (leavers) in line with local requirements.
• Supported team recruitment activities.

Provided comprehensive HR support across Labor Relations, Personnel Administration, Training & Development, and Internal Communication.

• Coordinated employee development plans with managers and managed annual training plans, including reimbursed training; acted as in-house HR trainer.
• Analyzed employee satisfaction surveys and implemented improvement action plans; contributed to development projects for young talent.
• Led internal communication activities, designing and executing annual communication plans and managing employee social benefits.
• Managed external partnerships with universities and educational institutions, representing the company at HR events and employment forums.
• Delivered end-to-end personnel administration, including onboarding, contracts, social security processes, HR documentation, benefits administration, and payroll inputs.
• Supported compensation and benefits processes, including promotions, salary reviews, and terminations.
• Represented the company in labor relations matters (works council, trade unions, labor authorities, and legal cases).
• Developed HR dashboards covering staff costs, productivity, absenteeism, and turnover; managed recruitment activities and temporary employment agencies.

• Personnel administration area.
• Training and Development.
• Internal Communication.
• Recruitment.
• HR Dashboard.
• Industrial company dedicated to the manufacture and distribution of facing bricks

• Team management.
• Definition and implementation of the commercial strategy.
• Financial and staff management.
• Logistics organization.

• Definition, start-up, and implementation of in-store processes.
• Team recruitment, coordination, and training.
• Logistics flow management and supplier recruitment.

• Manage daily customer service operations, ensuring high service standards and customer satisfaction.
• Supervise and coordinate team activities while monitoring KPIs and service levels.
• Handle escalations, complaints, and complex customer cases.
• Drive process improvements through cross-functional collaboration.