Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

CRISTINA RODON

Seville

Summary

Labor Relations and Human Resources graduate with expertise in talent management and organizational development. Skilled in optimizing processes and creating productive work environments. Experienced in implementing innovative human resources strategies to maximize human capital and drive business success. Service coordination professional with a proven track record in managing and optimizing service delivery, leading teams for seamless collaboration, and problem-solving. Known for reliability, strategic thinking, and fostering a supportive team environment.

Overview

13
13
years of professional experience

Work History

Service Coordination

ELCOME EUROPE SL
10.2022 - Current
  • Supervise and coordinate daily operations of the maritime fleet.
  • Ensure compliance with international and local regulations.
  • Optimize operational efficiency and reduce costs.
  • Coordinate with port authorities and regulatory bodies.
  • Oversee the maintenance and repair of vessels.
  • Manage budgets and operational costs.
  • Supervision of processes, resource optimization, and interdepartmental coordination.
  • Develop relationships with suppliers and partners to improve quality and efficiency.
  • Maintain detailed and updated records of projects and tasks.
  • Coordinate meeting logistics as required via team, zoom.
  • Resolve internal problems and conflicts to maintain a productive work environment.
  • Monitor and report project progress to management and other stakeholders.
  • Coordinate between departments to ensure effective communication and collaboration.
  • Book flights, hotels, and transportation for the team needed.
  • Manage Visa, insurance and required documentation for travelling abroad.
  • Improved service coordination by implementing efficient scheduling procedures and streamlining communication channels.
  • Developed strong working relationships with both internal colleagues and external partners to facilitate seamless coordination across all aspects of financial planning services.

International Business Promotion and Development

ST. GABRIEL INTERNATIONAL
04.2021 - 10.2022
  • Identify and actively attract potential clients interested in study programs and Spanish language promotion, ensuring effective follow-up and maintaining long-lasting relationships.
  • Promotion and dissemination strategies for our Spanish programs and courses at an international level.
  • Manage inquiries and resolve client doubts about our educational programs, including advice on the visa application process.
  • Coordinate and organize language immersion programs, enhancing the educational experience of students.
  • Identify and analyze potential international markets for business expansion.
  • Plan and execute promotional campaigns in target markets.
  • Conduct market studies to identify trends and business opportunities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.

Reception and Reservations

HILTON
03.2016 - 04.2018
  • Efficiently manage the check-in and check-out process, ensuring a welcoming and professional experience for guests.
  • Professional and cordial client reception and welcome.
  • Manage reservation systems and hotel management software.
  • Efficient processing of guest check-ins and check-outs.
  • Handle multiple phone lines to attend to and make reservations.
  • Prepare daily reports on room occupancy and availability.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sales Assistant

LA PERLA
10.2015 - 02.2016
  • Optimize sales and profitability of the Boutique, ensuring the achievement of commercial objectives.
  • Provide personalized customer service to facilitate product selection and resolve doubts or inquiries.
  • Conduct periodic inventories to ensure stock update and control.
  • Perform administrative tasks, including agenda management and meeting coordination.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Developed loyal customer base by providing consistent, high-quality service.

Manager

ITSU LTD.
04.2012 - 10.2015
  • Manage financial responsibilities, ensuring the correct administration of the team's economic resources.
  • Design and implement training and development programs to improve team competencies.
  • Identify and effectively resolve problems, applying analytical and creative strategies to overcome obstacles.
  • Maintain a high level of trust, patience, and courtesy, applying tact and diplomacy when handling difficult situations.
  • Lead multidisciplinary teams and manage talent.
  • Develop and execute strategies to achieve commercial objectives.
  • Resolve conflicts and maintain a positive work environment.
  • Monitor performance and establish key performance indicators (KPIs).
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Degree - Labor Relations

Universidad Pablo de Olavide
01.2011

Reception Academy - Hotel Business Management and Direction

Reception Academy
01.2015

IFES - Payroll and Social Security Course

IFES
01.2012

Universita di Giurisprudenza di Pisa - Erasmus

Universita di Giurisprudenza di Pisa
01.2010

Skills

  • Innovation and problem-solving ability
  • Ability to work in a team and under pressure
  • Adaptability and continuous learning
  • Organizational skills for project and team management and coordination
  • Strong verbal and written communication

LANGUAGES

Spanish/Native
English/Advanced
Italian/Advanced
French/Intermediate

Timeline

Service Coordination

ELCOME EUROPE SL
10.2022 - Current

International Business Promotion and Development

ST. GABRIEL INTERNATIONAL
04.2021 - 10.2022

Reception and Reservations

HILTON
03.2016 - 04.2018

Sales Assistant

LA PERLA
10.2015 - 02.2016

Manager

ITSU LTD.
04.2012 - 10.2015

Reception Academy - Hotel Business Management and Direction

Reception Academy

IFES - Payroll and Social Security Course

IFES

Universita di Giurisprudenza di Pisa - Erasmus

Universita di Giurisprudenza di Pisa

Degree - Labor Relations

Universidad Pablo de Olavide

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