CRISTIAN ALCOCER

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored service staff performance and provided feedback for improvement.
• Familiarity with quality standards FORBES and LEADING HOTELS OF THE WORLD for their application in the team's daily work.
• Monitoring inventory of used materials and placing orders.

• Creating work schedules for the team.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved guest´s complaints, actively listening to concerns and finding appropriate middle ground.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

• Welcome each new arrival pleasantly and confirm reservations and identification.

• Assigning rooms for arrivals of the day based on guest´s preferences.

• Collaborate with team members to handle guest requirements from check-in through check-out.
• Respond to guest inquiries and resolved complaints to establish trust and increase satisfaction.
• Daily accounting of billing for different departments.
• Invoicing for groups and events.
• Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

• Explain important features of guest rooms to travelers.
• Escort guests to assigned rooms and transported luggage.
• Providing support in tasks related to the hotel's front desk department.
• Provide guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
• Park and retrieved automobiles, successfully driving both manual and automatic vehicles.