Crina Isacof
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Customer-focused individual with strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales & Product Support Specialist
Appical B.V.
07.2022 - 08.2023
- Provided comprehensive customer support, resolved inquiries, and assigned as first point of contact for partners in BENELUX & DACH
- Improved collaboration with key partner clients through dedicated support and 1:1 meetings resulting in a time-sensitive contract value renewal of €200K and reducing churn
- Spearheaded with cross-departmental teams to address key customer issues, reducing resolution time by 40% and enhancing overall customer satisfaction scores by 100%
- Offered proactive support, guidance and best practices to ensure maximum value extraction from platform
- Acted as an advocate for customer needs within the company, influencing product development and contributing to a 5% increase in feature adoptions.
Business Development Representative
Appical B.V.
02.2022 - 07.2022
- Business Development Representative with expertise covering inbound and outbound lead-generation
- Collaborated with VP Sales and CSM team by conducting bi-weekly meetings to launch Land & Expand project
- Utilized Hubspot to track customer loyalty and acquisitions, reporting findings of growth opportunities into other external markets
- Identified key-decision makers over Linkedin Sales Navigator to generate 19% more potential partnerships opportunities
- Used in-house existing customer feedback to develop the book of business into other territories
- Researched new competitors and their services and shared these insights with the Product team for further product improvement
- Leveraged trilingual fluency for business development across EMEA.
Office Manager
Tuurf.ca
08.2020 - 12.2021
- Dedicated Office Manager with 1+ year experience in optimizing office operations, ensuring customer satisfaction and streamlining business growth
- Oversaw operational procedures, improved workflow efficiency by 25% and reduced operational costs by 10% through strategic resource management
- Played a key role in securing business accounts by working side by side with the team which aided in a 15% business growth
- Coordinated with the team to develop and maintain an updated company website, leading to a 50% increase in online client interactions
- Spearheaded the planning and execution for 30 clients contracts increasing customer satisfaction by 95%
- Up-sold services and negotiated prices and managed promotional packages.
Key Account Manager - Temporary Contract
Maya Gold Trading B.V.
05.2020 - 08.2020
- Managed the full customer life cycle from reach, acquisition, conversion, retention and loyalty
- Overachieved quota in the first month (>€20K in sales)
- Led a portfolio of 15+ strategic accounts, fostering relationships and successfully upselling services contributing to a 15% increase in ARR
- Implemented innovative sales techniques and product bundling strategies for EU markets
- Initiated and nurtured new business partnerships by expanding market reach and contributing to a 5% annual growth in revenue.
Carrier Sales Representative
Coyote Logistics B.V.
07.2018 - 07.2019
- Dynamic carrier sales professional with extensive experience in sales, negotiation and forging enduring relationships with key industry players, driving retention and upselling
- Managed a portfolio of over 70+ carriers, successfully reducing transportation costs by negotiating multi-lane volume discounts
- Managed critical carrier negotiations during the peak holiday season in the UK, ensuring 100% coverage and maintaining a 99% service level
- Targeted outreach of 50+ outbounds/day for lead-generation.
Affiliate Manager
Moma Media BV
Amsterdam
2018.01 - 2018.05
Self-Employed
Sakare Cosmetics
Amsterdam
05.2016 - 11.2017
Account Manager
Sales Point Agency
Bucharest
11.2015 - 04.2016
Account Manager
E-Securities Romania
Bucharest
07.2014 - 10.2015
Sales Consultant
Massimo Dutti
Bucharest
06.2013 - 04.2014
Sales Consultant
Replay
Bucharest
11.2012 - 06.2013
Education
Economics, Finance & Banking -
Ecological University of Bucharest
06.2015
Mathematics - Informatics -
Theoretical Highschool Stephan The Great
06-2012
Skills
- Hubspot
- Asana
- Intercom
- Postman
- Multitasking and Prioritization
- Active Listening
- Teamwork and Collaboration
- Proactive Problem Resolution
- Customer Communication and Empathy
- Relationship Building
- Issue and Resolution Tracking
- Time Management
- Product - Knowledge
- User Support
- Cross-Functional Collaboration
- Interpersonal Skills
- Remote Technical Support
Certification
Salesforce Administrator Certification, Current
Languages
Romanian
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Achieved CSAT scores of 100% through effectively helping with customer problem resolution.
- Documented and resolved technical bugs which led to improved user experience and customer satisfaction.
- Achieved business partners retention through effectively conducting 1:1 support/training meetings which resulted in a sensitive contract renewal of €200K.
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Software
Hubspot
Intercom
Asana
Salesforce
Microsoft Excel
Postman
Interests
Business
Finance
Travel
Sports
Reading
Spirituality
Nature
Timeline
Sales & Product Support Specialist
Appical B.V.
07.2022 - 08.2023
Business Development Representative
Appical B.V.
02.2022 - 07.2022
Office Manager
Tuurf.ca
08.2020 - 12.2021
Key Account Manager - Temporary Contract
Maya Gold Trading B.V.
05.2020 - 08.2020
Carrier Sales Representative
Coyote Logistics B.V.
07.2018 - 07.2019
Affiliate Manager
Moma Media BV
2018.01 - 2018.05
Self-Employed
Sakare Cosmetics
05.2016 - 11.2017
Account Manager
Sales Point Agency
11.2015 - 04.2016
Account Manager
E-Securities Romania
07.2014 - 10.2015
Sales Consultant
Massimo Dutti
06.2013 - 04.2014
Sales Consultant
Replay
11.2012 - 06.2013
Economics, Finance & Banking -
Ecological University of Bucharest
Mathematics - Informatics -
Theoretical Highschool Stephan The Great
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