Corinne Roeland

* Manage phone calls, emails, and OTA platforms (Online Travel Agencies).
* Create and maintain email templates and standard communication materials.
* Respond to guest reviews, feedback, and complaints in a professional and timely manner.
*Prepare and submit performance reports to Management, including key metrics and weekly call activity.

• Assisted guests daily, providing exceptional service and effective problem-solving.
• Managed reservation inquiries via telephone, email, and in-person, delivering exceptional customer service.
• Handled modifications, cancellations, and special requests with a focus on customer satisfaction.

• Monitored project progress, timelines, budgets, and contract compliance.
• Coordinated with architects, engineers, and construction stakeholders.
• Managed claims, disputes, and litigation processes when required.
• Set and tracked monthly and annual sales targets to maximize performance.
• Ensured compliance with health, safety, and environmental standards.
• Developed and implemented marketing strategies to increase revenue and occupancy.
• Oversaw inventory management and stock replenishment.
• Built local partnerships to strengthen brand visibility and community engagement.
• Supervised daily operations and supported team performance.
• Resolved customer complaints and disputes to ensure high satisfaction levels.
• Recruited, trained, and supervised staff to deliver excellent customer service.

• Act as the liaison between the company and its clients, suppliers, and business partners.
• Provide logistical support for business travel, including hotel reservations and flight bookings.
• Organize and coordinate appointments, meetings, and conferences for staff members.
• Manage schedules, including travel arrangements, meetings, and appointments.
• Perform routine accounting operations, including purchase invoice entry and banking transactions.

• Handled customer returns, refunds and exchanges at customer service desk.
• Advised customers on product range, price, delivery, warranties and product use.
• Shared new products and promotions with customer to encourage sales.
• Worked closely with the product development team to provide customer feedback and influence future product offerings.
• Managed customer accounts, processed orders and invoices, significantly improving client satisfaction levels.

* Inbounds in French, Spanish and English.

* Sell and upselling Hilton Hotels worldwide.

• Responded to customer emails with accurate, professional replies.
• Increased customer satisfaction by offering friendly, helpful and informative customer service.
• Handled and quickly resolved customer issues regarding product sales and customer service problems.

• Managed check-ins and check-outs using Opera and HotelRunner systems.
  Resolved guest complaints and escalated issues when necessary.
  Handled conflict situations with professionalism and effective problem-solving.
  Processed payments, prepared invoices, and maintained accurate records.
  Assisted guests with information and promotional materials tailored to their needs.