Constance Ashitey Kissieh
Barcelona
Summary
Dedicated HR administration and talent acquisition specialist with over a decade of experience in enhancing customer satisfaction through effective communication and organizational skills. Proficient in managing administrative tasks, facilitating interviews, and coordinating cross-functional teams to streamline operations.
Overview
13
13
years of professional experience
Work History
Administrative Manager
Avivtel Company Limited
03.2021 - 01.2026
- Delivered administrative support to enhance company operations.
- Managed billing and invoicing processes to ensure timely client payments.
- Facilitated on-boarding and out-boarding processes for new and departing employees.
- Coordinated student admissions to streamline enrollment processes.
- Conducted evaluations of student performance to assess progress and areas for improvement.
- Prepare workers' salaries.
- Flight arrangements for students.
- Accommodation arrangements for students.
PA/Secretary To the Director of ICT
Electricity Company of Ghana
Accra
01.2018 - 01.2025
- Coordinated administrative tasks, including scheduling, filing, documentation, report preparation, talent acquisition, training, minutes taking, agenda preparation, calendar management, travel arrangements, ticket and accommodation reservations, and claims preparation.
- Collaborated with sales and operations teams to enhance customer service processes using ECG power App.
- Provided training and support to new customer service team members and new staff.
- Provided training for new ECG vendors to ensure effective integration.
Senior Administrative Assistant
Electricity Company of Ghana
10.2012 - 01.2025
- Managed customer inquiries via phone and in-person, ensuring prompt and professional resolutions that enhanced customer satisfaction at customer service department of Electricity Company of Ghana.
- Processed orders, tracked shipments, and handled billing inquiries, contributing to streamlined operations.
- Maintained accurate customer records and updated CRM database, supporting effective data management.
Education
BBA - HR option
Bluecrest University of Ghana
Accra,Ghana05-2025
High School Diploma -
Universitat De Barcelona
Barcelona04-2025
Associate of Arts - Accounting
Accra Technical University
Accra, Ghana05-2014
Skills
- Administrative Support
- Customer Relationship Management (CRM)
- Director calendar management
- Event management
- Talent Acquisition
- Report Writing
- Office & CRM proficiency
- Multitasking & Time Management
- Organizational skills
- Team collaboration
- Conflict resolution
- Communication & Interpersonal Skills
Technical Proficiency
- Outlook
- Word
- PowerPoint
- Access
- Excel
- Google suites
- Canvas
Availability
Full-Time Part-time Flexible Remote
Languages
Proficiency, Basics
N I E
Z2383550L
Timeline
Administrative Manager
Avivtel Company Limited
03.2021 - 01.2026
PA/Secretary To the Director of ICT
Electricity Company of Ghana
01.2018 - 01.2025
Senior Administrative Assistant
Electricity Company of Ghana
10.2012 - 01.2025
BBA - HR option
Bluecrest University of Ghana
High School Diploma -
Universitat De Barcelona
Associate of Arts - Accounting
Accra Technical University