Colin Downton

• Oversee operations and provided corrective feedback to achieve daily and long-term goals.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Led development of comprehensive business plan to maximize profitability and company performance.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Prepared annual budgets with controls to prevent overages.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced operational risks while organizing data to forecast performance trends.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

The business was set up to reduce my costs across my other businesses. We then built it to a significant size to enable me to sell the business.

• Monitored office workflow and administrative processes to keep operations running smoothly.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Devised and implemented innovative and marketing campaigns to promote products and services.
• Monitored and coordinated workflows to optimize resources.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Prepared annual budgets with controls to prevent overages.
• Trained new employees on proper protocols and customer service standards.

D5 Sports Ltd was set up to help and develop young and aspiring Pro golfers to hit their dreams. Within the business I have worked with the LPGA, LET, DP World Tour and multiple mini tours to seek help for the young players we looked after. Increasing their brands and attaining sponsorship for their coming season. Allowing them to concentrate on their golf and not have to worry about funding.

• Assisted in opening 4 new external hubs which enabled the customer to give a better service to their clients.
• Analyzed problematic areas to provide recommendations and solutions.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Supported clients with business analysis, documentation, and data modeling.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
• Integrated technology and business operations to identify targeted solutions to customer issues.
• Implemented practices and procedures to reduce expenditures and increase savings.
• Created monthly forecast templates and resource management allocations for approved projects.
• Created and managed project plans, timelines and budgets.
• Conducted regular reviews of operations and identified areas for improvement.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Maintained database systems to track and analyze operational data.
• Developed and updated tracking spreadsheets for process monitoring and reporting.

• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
• Observed staff to review compliance and safety to minimize losses due to violations or damage.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Prepared and updated employees' daily work schedules and resolved delivery problems.
• Oversaw team of 50 drivers by reviewing performance to promote timely and efficient deliveries and operations.
• Organized records of vehicles, schedules and completed orders.
• Communicated with customer service and sales teams to improve productivity and service ratings.
• Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Reviewed established business practices and improved processes to reduce expenses.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Integrated warehouse operations with existing and new business processes.
• Reviewed and negotiated contracts with carriers to optimize shipping costs.

• Provided extensive leadership by effectively communicating strategic goals and plans.
• Developed strategic initiatives based upon company objectives aimed at accelerating growth.
• Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
• Conducted research to develop detailed business plans for commercial opportunities and expansion.
• Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
• Conducted meetings with staff to discuss production progress and to attain production objectives.
• Helped move to a new site and developed a hugely successful kitchen and commercial business to run alongside the day to day running of a rugby club.

• Judged performance in Golf sporting events by declaring winners and awarding points.
• Collaborated and consulted with officiating teams to coordinate responses, discuss violations and implement resolutions.
• Coordinated athletic events by reserving officials and referees, determining event budget and organizing signage, concessions and sound system vendors.
• Built relationships with Golf club managers.
• Set up and managed the events on the Golf Genius website.
• Emailed regularly all players to advise of Tee times and new events coming up.
• Monitored budget and expenditures, keeping facility within budget.
• Coordinated with other entertainment venues to create joint promotional events.
• Organized the complete course set up for the events. Including pin positions and Tee boxes for best use of the course for the event.
• Directed and organized all event officials including Media team.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.

• Evaluated situations and delivered targeted solutions using various tools and resources.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
• Developed complete business plans and operational strategies for new and existing business.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Devised processes to boost long-term business success and increase profit levels.
• Helped meet changing demands by recommending improvements to business systems or procedures.