Cody Materi
Huntsville
Summary
Hospitality professional who takes pride in delivering exceptional service and creating memorable guest experiences. Years of experience working across Canada in various high end and high volume hotel and restaurant chains. Quick learner with a strong work ethic and time management skills.
Overview
8
8
years of professional experience
Work History
Fine Dining Server
Windermere House Resort
07.2023 - 10.2023
- Delivered elevated service, satisfying all guests needs and exceeding guest expectations with flawless execution.
- Sharing daily features and providing menu recommendations based off of guest preferences, food allergies and dietary restrictions.
- Extensive knowledge of food and cocktail menu.
- Exemplary wine service provided at the table.
- Accommodating special requests and hosting celebrations.
Server
The Fairmont Chateau Lake Louise
07.2021 - 04.2023
- Providing my guests with enthusiastic and energetic service, sharing product knowledge and offering specials, best dishes and cocktails.
- Lunch service is very high volume with a fast turnover, whereas dinner service is a more elevated and coursed dining experience for the guest.
- Wine & Cocktail Knowledge.
- Versatile in function helping in other outlets.
- Eventually one of lead trainers.
Server Shift Leader
Earls Grandview Corners
08.2020 - 06.2021
- Consistently delivered high level and timely service, managing 10 table sections in a very high volume location.
- “Soul Sharing”, upselling menu items to guests and describing the dishes as well as spotlighting certain guest preferences.
- Strong communication with guests and kitchen regarding allergies and food sensitivities.
- Time management and punctuality.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed opening and closing duties to facilitate restaurant operations.
- Creating positive experiences and Guests for Life.
Server
Boathouse Seafood Restaurant
05.2018 - 04.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Boston Pizza
05.2015 - 03.2018
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and drink specials to optimize sales.
Education
High School Diploma -
Lord Tweedsmuir
Surrey, BC06.2015
Skills
- Liquor, Wine and Food Service
- Food Safety Understanding
- Check Payment Processing
- High-Volume Dining
- Conflict and Complaint Resolution
- Service Oriented
Timeline
Fine Dining Server
Windermere House Resort
07.2023 - 10.2023
Server
The Fairmont Chateau Lake Louise
07.2021 - 04.2023
Server Shift Leader
Earls Grandview Corners
08.2020 - 06.2021
Server
Boathouse Seafood Restaurant
05.2018 - 04.2019
Server
Boston Pizza
05.2015 - 03.2018
High School Diploma -
Lord Tweedsmuir
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