CLÁUDIA SABENÇA
Project Manager - Facilitator
Barcelona
Summary
Experienced project manager with a Sociology background and 7 years of field and office experience in the Humanitarian sector across 4 European countries. Currently leading the Change & Process Management team at Light for the World International, a disability rights organization headquartered in Vienna and operating in six African countries. Skilled in multicultural, high-pressure environments, demonstrating adaptability and excellence in dynamic situations. Certified trainer and facilitator and holder of an international certification as a life and professional coach.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
TEAM LEAD CHANGE & PROCESS MANAGEMENT TEAM
Light for the World International
05.2022 - Current
- Led the design and implementation of internal innovative strategies, tools and digital workspace for 300 staff members across all offices.
- Managed project plans, produced documents for MEAL purposes, conducted risk assessments, and devised practical solutions for complex challenges.
- Facilitated workshops and training for staff in all offices, including senior management.
- Developed cross-departmental processes and standards through stakeholder feedback.
- Managed OKR framework for 6 global offices.
- Oversaw a team of four and liaised with staff and senior management.
DIRECTOR OF A SPECIALIZED RECEPTION SHELTER
Red Cross Portugal
06.2020 - 09.2021
- Led the design and implementation of a national pilot project, conducting comprehensive risk assessments and supervising the technical development of all processes to ensure compliance.
- Supervised, managed, and provided professional training and development for a team of 20 staff members, including training new project staff nationwide.
- Acted as a liaison between the project and all national and international stakeholders.
HEAD COORDINATOR
IHA - InterEuropean Human Aid Association - Germany eV
01.2019 - 04.2020
- Managed all facets of IHA's operations in Greece, overseeing budgeting, staff and volunteer coordination, conducting diverse training programs for staff and partners and liaising with all stakeholders.
- Formulated IHA's long-term regional strategy and led working groups focused on logistics, sustainable distribution, and integration practices for over 6000 beneficiaries.
- Supervised warehouse, logistics, and Community Centre operations, conducted risk assessments, and provided MEAL documentation.
PROJECT COORDINATOR/ SITE MANAGER
A Drop in the Ocean (Drapën i Havet)
09.2018 - 12.2018
- Directed five educational and recreational projects at Community Centre for people on the move in Lesbos with reach of about 600 people, overseeing all project management related topics and volunteer training across all functional areas.
- Provided training and established collaborative relationships with various stakeholders for effective partnerships and joint initiatives.
LOGISTICS COORDINATOR/ PROJECT COORDINATOR
A Drop in the Ocean (Drapën i Havet)
01.2018 - 08.2018
- Led management, supply, and distribution of food and Non-Food Items (NFIs) to over 800 camp residents and provided comprehensive training and support to new volunteers, ensuring clear communication of organizational processes and guidelines.
FOUNDER AND DIRECTOR
Love + Hope (Serbian NGO)
05.2017 - 09.2017
- Led registration of an NGO in Belgrade to facilitate work within legal refugee camps and developed organizational strategy, website, and social media presence.
- Created multiple project proposals for hygiene promotion in camps, presented to Serbian Authorities.
Education
MASTERS IN COMMUNICATION SCIENCE -
University of Porto
Porto, Portugal 01.2013 - 04.2015
BACHELOR IN SOCIOLOGY -
University of Coimbra
Coimbra, Portugal 01.2009 - 04.2013
Skills
Project Management
Awards
Medal of Dedication, Red Cross Portugal, 05/2021
Certifications & Courses
- 2021 - Institute of Behavioral Sciences and Management: International Certification - Personal and Professional Coaching
- 2021 - IPAV: Ubuntu United Nations Leadership Academy
- 2021 - Espiral Soft: Leadership and Coordination Course
- 2020 - Humanitarian U: Core Humanitarian Certification
- 2016 - Porto Business and Administration School: CCP - Certificate of Pedagogical Skills to Provide Training
Volunteer Experience
- 2019/ 2020 - InterEuropean Human Aid Association - Board Member and Consultant
- 2017 - Hygiene and Cleaning Project in Refugee Camp - Co-founder and project coordinator in Belgrade, Serbia
- 2016 - Help Refugees UK – Member of the Welcome Caravan in a refugee camp in Calais, France
Timeline
TEAM LEAD CHANGE & PROCESS MANAGEMENT TEAM
Light for the World International
05.2022 - Current
DIRECTOR OF A SPECIALIZED RECEPTION SHELTER
Red Cross Portugal
06.2020 - 09.2021
HEAD COORDINATOR
IHA - InterEuropean Human Aid Association - Germany eV
01.2019 - 04.2020
PROJECT COORDINATOR/ SITE MANAGER
A Drop in the Ocean (Drapën i Havet)
09.2018 - 12.2018
LOGISTICS COORDINATOR/ PROJECT COORDINATOR
A Drop in the Ocean (Drapën i Havet)
01.2018 - 08.2018
FOUNDER AND DIRECTOR
Love + Hope (Serbian NGO)
05.2017 - 09.2017
MASTERS IN COMMUNICATION SCIENCE -
University of Porto
01.2013 - 04.2015
BACHELOR IN SOCIOLOGY -
University of Coimbra
01.2009 - 04.2013
Similar Profiles
Lauren PageLauren Page
Assistant Teacher at Light Of The World PreschoolAssistant Teacher at Light Of The World Preschool
Abimael Rocha LopezAbimael Rocha Lopez
Volunteer at The Light Of The World ChurchVolunteer at The Light Of The World Church
ARREY KELVIN BISSONGARREY KELVIN BISSONG
Deacon/Shepherd/Center Leader at LIGHT HOUSE CHAPEL INTERNATIONAL/REVIVAL INTERNATIONAL CHURCHDeacon/Shepherd/Center Leader at LIGHT HOUSE CHAPEL INTERNATIONAL/REVIVAL INTERNATIONAL CHURCH
Giulia BissaccoGiulia Bissacco
Sales Development Representative at Dogfy DietSales Development Representative at Dogfy Diet
Thomas Douglas Cerezoli BonatoThomas Douglas Cerezoli Bonato
Learning and Development Specialist at TELUS InternationalLearning and Development Specialist at TELUS International