Cliona Long
Vigo,PO
Summary
My name’s Cliona and I’m a hardworking and passionate person with strong organizational skills.
I love making an impact on people’s lives, whether they be customers or colleagues and I’m always keen to build relationships.
Overview
6
6
years of professional experience
Work History
Payment Experience Associate
Flywire
06.2023 - 06.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Handled live calls and chats simultaneously using Zendesk.
- Managed high volumes of emails, escalating to other teams when required.
Tax Assistant
Marosa VAT
01.2022 - 09.2022
- Assisted with gathering necessary data from our clients for their tax returns.
- Collaborated with team members to complete complex tax returns accurately and efficiently.
- Advise our clients on queries regarding tax in the European union and the UK.
Customer Service Representative
La Rousse Foods
04.2019 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Aer Rianta International
06.2018 - 03.2019
- Report on weekly stock & sales for each of the three main locations.
- Report on seasonal campaigns.
- Forecast OTB.
- Place purchase orders and manage Inventory levels.
Education
Post-Graduate Certificate - Buying And Management
Dublin Institute of Technology
Dublin, Ireland02-2018
Bachelor of Arts - Sociology
National University of Galway Ireland
Galway, Ireland09-2016
Skills
- Good communication skills
- Customer service orientation
- Complaint Handling
- Problem-solving abilities
- Multitasking
- Spanish language (B2 level)
- Native English speaker
Timeline
Payment Experience Associate
Flywire
06.2023 - 06.2024
Tax Assistant
Marosa VAT
01.2022 - 09.2022
Customer Service Representative
La Rousse Foods
04.2019 - 11.2021
Administrative Assistant
Aer Rianta International
06.2018 - 03.2019
Post-Graduate Certificate - Buying And Management
Dublin Institute of Technology
Bachelor of Arts - Sociology
National University of Galway Ireland
Similar Profiles
Alysha AyresAlysha Ayres
Payables Manager at FlywirePayables Manager at Flywire
Mohammed AdnanMohammed Adnan
Senior Payment Experience Specialist at FlywireSenior Payment Experience Specialist at Flywire
Vic KothariVic Kothari
Application Support Engineer at FlywireApplication Support Engineer at Flywire
Danielle CherryDanielle Cherry
Manager II, Project Management, Edu Implementation at FlywireManager II, Project Management, Edu Implementation at Flywire
Cristian Girling MattioniCristian Girling Mattioni
Fisioterapeuta at Thermalia TuiFisioterapeuta at Thermalia Tui