Cliona Long
Vigo,PO
Summary
My name’s Cliona and I’m a hardworking and passionate person with strong organizational skills.
I love making an impact on people’s lives, whether they be customers or colleagues and I’m always keen to build relationships.
Overview
6
6
years of professional experience
Work History
Payment Experience Associate
Flywire
2023.06 - 2024.06
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Handled live calls and chats simultaneously using Zendesk.
- Managed high volumes of emails, escalating to other teams when required.
Tax Assistant
Marosa VAT
2022.01 - 2022.09
- Assisted with gathering necessary data from our clients for their tax returns.
- Collaborated with team members to complete complex tax returns accurately and efficiently.
- Advise our clients on queries regarding tax in the European union and the UK.
Customer Service Representative
La Rousse Foods
2019.04 - 2021.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Aer Rianta International
2018.06 - 2019.03
- Report on weekly stock & sales for each of the three main locations.
- Report on seasonal campaigns.
- Forecast OTB.
- Place purchase orders and manage Inventory levels.
Education
Post-Graduate Certificate - Buying And Management
Dublin Institute of Technology
Dublin, Ireland2018-02
Bachelor of Arts - Sociology
National University of Galway Ireland
Galway, Ireland2016-09
Skills
- Good communication skills
- Customer service orientation
- Complaint Handling
- Problem-solving abilities
- Multitasking
- Spanish language (B2 level)
- Native English speaker
Timeline
Payment Experience Associate
Flywire
2023.06 - 2024.06
Tax Assistant
Marosa VAT
2022.01 - 2022.09
Customer Service Representative
La Rousse Foods
2019.04 - 2021.11
Administrative Assistant
Aer Rianta International
2018.06 - 2019.03
Post-Graduate Certificate - Buying And Management
Dublin Institute of Technology
Bachelor of Arts - Sociology
National University of Galway Ireland