Claudia Pérez-Zubizarreta Galán

• Ensure that AXA XL Third-Party Assurance standards are met for all Third Parties that are hosting or handling AXA XL data, and/or connecting to the AXA XL network.
• Possess a working knowledge of the sources in which AXA XL standards are derived: AXA XL’s Internal Information Security Policy, The New York State Department of Financial Services Cybersecurity Regulations (NYDFS), and Data Privacy laws (including GDPR).
• Assess each third party based on their individual situations and the risk that the data loss would pose to AXA XL or to AXA XL’s customers, including the type of data involved, the Third Party’s processing activities, the applicable jurisdiction, etc.
• Provide expertise and consultancy covering all aspects of AXA XL’s Information Security infrastructure and policies.
• As a Senior member of the team, responsibilities include the below in addition to:
• Oversight of key team milestones/projects
• Training and support of team members
• Support in report generation for management/regulatory/audit inquiries
• Led cross-functional teams to implement process improvements enhancing operational efficiency.

• Ensure that AXA XL Third-Party Assurance standards are met for all Third Parties that are hosting or handling AXA XL data, and/or connecting to the AXA XL network.
• Possess a working knowledge of the sources in which AXA XL standards are derived: AXA XL’s Internal Information Security Policy, The New York State Department of Financial Services Cybersecurity Regulations (NYDFS), and Data Privacy laws (including GDPR).
• Assess each third party based on their individual situations and the risk that the data loss would pose to AXA XL or to AXA XL’s customers, including the type of data involved, the Third Party’s processing activities, the applicable jurisdiction, etc.
• Provide expertise and consultancy covering all aspects of AXA XL’s Information Security infrastructure and policies.

• The role was being a contact point for all internal and external key stakeholders for operational queries and supports delegated ESS teams by providing timely and accurate data. Some of the responsibilities were, coordinating the internal Business Impact Assessment, supporting the on-boarding due diligence process, tracking and chasing data to meet regulatory requirements, storing data for use by other ESS teams. Additionally, I was acting as a relationship manager by; upholding AXA XL standards and values and coordinating Underwriting, Claims and ESS functions, providing feedback on data quality and timeliness, providing communication around account schedule and requirements and incident flagging.

Providing Customer service for several countries in two languages, Spanish and English.

• Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction with services.
• Analyzed customer interactions to ensure adherence to quality standards and enhance operational efficiency.

• My primary task was to oversee the hotel's day-to-day operations, ensuring that we stay within our budget while also upholding the high quality standards demanded by our corporate policy. Staff organisation (schedules, recruiting and training, dispute resolution, etc.), inventory, search for new sources of supply, expansion and maintenance of the client portfolio, and training in new performance approaches for all staff were among the everyday responsibilities I accomplished.

• I've worked on a variety of events for a variety of corporations. Concerts, business gatherings, weddings and tourist groups, to name a few. I was Event planner and protocol manager for the International Tourism Trade Fair for two years, which was the most notable (FETUREX). Having as guests prominent personalities from South America and Spain, such as ambassadors and consuls.
• Coordinated logistics for events, including venue selection, catering, and transportation arrangements.
• Developed comprehensive event timelines to ensure seamless execution and adherence to client expectations.

• FETUREX stands for Feria de Turismo de Extremadura which means Tourism trade fair of Extremadura. The tasks I performed were organization of all protocol related to the opening ceremony and the development of the whole fair. I was coordinating internal and external communication (press dossiers, brochures, speeches, etc). Additionally I coordinated the activities and accommodation for the guests. I was performing this job for two consecutive editions.

• FETUREX stands for Feria de Turismo de Extremadura which means Tourism trade fair of Extremadura. The tasks I performed were organization of all protocol related to the opening ceremony and the development of the whole fair. I was coordinating internal and external communication (press dossiers, brochures, speeches, etc). Additionally I coordinated the activities and accommodation for the guests. I was performing this job for two consecutive editions.