Claudia Drake
FPO,AE
Summary
Experienced in operating office automation equipment and utilizing various software programs, including the Microsoft Office Suite. Skilled in effective communication and adept at fostering positive relationships. Demonstrates strong teamwork skills and the ability to work independently as a self-starter. Quick learner who consistently meets deadlines. Fluent in Spanish and holds a T3 SECRET Clearance.
Overview
33
33
years of professional experience
Work History
Personnel Assistant I - Site Security Manager
Chenega Analytic Business Solutions, LLC
08.2021 - Current
- Greet customers, provide customer service to PSD and ID lab customers
- Serve as primary Site Security Manager for DEERS/RAPIDS System
- Communicate as needed with DMDC Europe regarding customer issues, verify and issue CACs to eligible recipients through DEERS, input proper data and check for accuracy, verify identification presented by customers based on Federal Information Processing Standards, maintain RAPIDS equipment, safeguard all consumables to include CACs, USIDs, printer ribbons, and plastic sleeves
- Retrieve all CACs, dependent ID's, and voluntary statements from customers, return all failed or retrieved CACs in secured packaging to DMDC in a timely manner, shred returned Teslin cards, answer telephone and in person inquiries concerning identification cards, DEERS, and dependent DD1172-2 application requirements
- Provide PIN unlocks, PKI certificate updates, and enrollment of local nationals in DEERS for receipt of DoD and FIN numbers
- Update VOIS DEERS training binder information, RAPIDS User Guide, BUPERS INST 1750.10C, and DoDI 1000.13
- Perform printer maintenance and cleaning procedures as stated in the VOIS
- Provide ID card services to all base supported customer commands to include 3 Navy ships, local nationals, retirees, dependents, civilians and contractors verified through the Trusted Associate Sponsorship System (TASS)
- Provide service to all incoming eligible DEERS customers within a 7-hour driving radius to Rota, Spain, which include personnel from Moron Air Force Base, Madrid Embassy, Valencia Air Base, and Albacete Air Base
- Provide customer support to all incoming submarines, merchant marine ships, and retirees flying into and out of the airport hub
- Record labor hours daily, and perform other duties as assigned
Personnel Assistant I- Site Security Manager
Cape Fox Facilities
11.2017 - 07.2021
- Greet customers, provide customer service to PSD and ID lab customers, and serve as primary Site Security Manager for DEERS/RAPIDS System
- Communicate as needed with DMDC Europe regarding customer issues, verify and issue CACs to eligible recipients through DEERS, input proper data and check for accuracy, verify identification presented by customers based on Federal Information Processing Standards, maintain RAPIDS equipment, safeguard all consumables to include CACs, USIDs, printer ribbons, and plastic sleeves
- Retrieve all CACs, dependent ID's, and voluntary statements from customers, return all failed or retrieved CACs in secured packaging to DMDC in a timely manner, shred returned Teslin cards, answer telephone and in person inquiries concerning identification cards, DEERS, and dependent DD1172-2 application requirements
- Provide PIN unlocks, PKI certificate updates, and enrollment of local nationals in DEERS for receipt of DoD number without benefits
- Update VOIS DEERS training binder information, RAPIDS User Guide, BUPERS INST 1750.10C, and DoDI 1000.13
- Perform printer maintenance and cleaning procedures as stated in the VOIS
- Provide ID card services to all base supported customer commands to include 3 Navy ships, local nationals in an as needed basis, retirees and their dependents, civilians and contractors verified through the Trusted Associate Sponsorship System (TASS)
- Provide service to all incoming eligible DEERS customers within a 7-hour driving radius to Rota, Spain, which include personnel from Moron Air Force Base, Madrid Embassy, Valencia Air Base, and Albacete Air Base
- Provide customer support to all incoming submarines, merchant marine ships, and retirees flying into and out of the airport hub
- Record labor hours daily, and perform other duties as assigned
Public Affairs Assistant
Naval Station Rota Spain Public Affairs
12.2011 - 06.2012
- Served as Public Affairs Assistant volunteer providing support to the Public Affairs staff
- Developed graphics utilizing Photoshop or InDesign 4 to be used in the base newspaper/social media site, such as the Chapel schedule, DUI counter, etc…
- Laid out several pages of the base newspaper weekly using InDesign 4, ensuring proper fonts, pica rules/spacing, and formatting was adhered to
- In charge of the base newspaper's classified section, gathering submissions and compiling for print
- Assisted editor with copy-editing and proof reading of material, checked for correct grammar, spelling and abbreviations, using the Associated Press Style Guide for reference
- Double checked edits to ensure corrections were made
- Assisted the Public Affairs Office on various projects and weekly paper to make sure deadlines were met
- Completed various projects when asked, such as the Command History Report taking various base data and compiling information into one readable document for the Naval Archives
- Networked with the community, maintained contacts to ensure marketing and coverage of upcoming events could be provided by the Public Affairs Office
- Supported Public Affairs Office staff by answering phones, directing calls, and taking messages when needed
- Provided translation for Spanish speaking visitors and callers
Educational Technician, GS-1702-04
MWR - Child Development Center/School Age Care
07.2008 - 08.2011
- Provided care, oversight, and accountability of children six weeks to 18 years old
- Conducted daily health checks of children and reported any marks or signs of abuse or illness to supervisors
- Planned daily activities and conducted an effective program that met physical, social, emotional and the cognitive needs of each child based on established goals and curriculum plans
- Maintained positive interaction with parents, providing feedback and reassurance that their children's needs were being met
- Provided front desk support, answered phones, made appointments, and maintained sign-in sheets
- Assisted parents in completing proper paperwork for their child's file
- Greeted parents and answered questions when asked
Substitute Teacher/Exceptional Student Education Personal Assistant
04.2006 - 04.2008
- As a substitute teacher - implemented curriculum material and taught students as requested by the absent teacher
- As exceptional student personal assistant -assisted teachers in academic, physical and safety instruction while working with exceptional students
- Assisted and observed students as they completed work to identify areas in need of development
- Prepared daily assignments and materials necessary for the week and assisted and taught small groups of children math, reading, writing and phonics
- Cleaned and organized classroom for the next day, served as cafeteria monitor daily, monitored student arrival and departure by bus daily, and supervised students while they played in the playground
Store Cashier/Stocker
Dollar General
02.2006 - 10.2006
- Rang up purchases as cashier and balanced till at end of shift to ensure accuracy
- Unloaded merchandise from delivery truck, sorted items based on department, stocked shelves with incoming merchandise, fronted shelves, rotated stock based on age and freshness, cleaned shelves, inventoried stock on shelves and in the warehouse, cleaned spills, swept warehouse floors, received and verified shipment with delivery document of perishable foods such as bread, soda, chips and dairy
Overnight Stocker
Target Stores
11.2003 - 07.2004
- Unloaded delivery truck, separating incoming stock by department and placed on pallets, hauled stock with pallet jack to appropriate departments, opened boxes and checked received stock for damage, stocked shelves with incoming merchandise and fronted all shelves as necessary, stocked perishables and rotated stock based on age and freshness, removed all expired items
- Returned all excess stock to warehouse and placed it in its appropriate row, section and shelf, inventoried each item of returned stock on the shelf and updated and/or verified that quantity was correct in the system
Cashier
Navy Exchange
06.2001 - 08.2002
- Rang up purchases as cashier and balanced till at the end of shift to ensure accuracy
- Received perishable and semi-perishable items delivered by vendors, verified quantity of deliveries, reported discrepancies, returned damaged items, verified shipments by checking shipping documents, cleaned shelves, floors, restrooms and spills
- Replenished depleted stocks, rotated stock on basis of age and freshness, checked pricing of stock and placed labels generated by computer or scanner on shelves in a neat and orderly manner
- Took reservation orders for U-Haul in the customer service department, rented trucks, as necessary
- Received incoming trucks and trailers, checked for damage, mileage, and cleanliness
- Ordered trucks and trailers from other dealers when none were available on base
Warehouse/Research Technician
Barnes and Noble College Bookstores, University of North Florida
01.1999 - 07.1999
- Received boxes of books from the receiving clerk, unpacked new books, looked-up current prices, priced books, took books to front of store and stocked shelves
- Received student buybacks, sorted books, cleaned covers, priced them, and restocked shelves
- As a research technician - took request orders from professors for books and photocopied material
- Submitted book orders to warehouse manager
- Researched publisher's database and requested material when books were out of print
- Requested and documented permission from publisher or owner of such material when books needed copyright permission before photocopying
Cashier/Pastry Prep
Sam's Warehouse
02.1998 - 08.1998
- Greeted customers, rang up purchases and balanced till at end of shift to ensure accuracy
- Returned unsold items left by customers in carts, shelves, and display areas back to proper place on shelves
- As bakery prep - pulled stock and unpacked all pastries, placed all requested pastries needed for the next day's sales on baking sheets, so they would be ready to bake in the morning
- Took customer orders for birthday cakes, wrote customer's message to recipient on cake, replenished shelves with fresh baked goods, rotated pastries based on age and freshness, priced goods, cleaned any necessary spills or damage in bakery area
Aviation Storekeeper
United States Navy
06.1992 - 08.1997
- Front office support, answered telephones, greeted incoming customers, typed requisition orders, and other duties as assigned
- Received supplies, stock, equipment, verified shipment documents and accuracy of items received, reported discrepancies and damages, returned damaged items
- Followed through on returned items and items ordered with supplier
- Ordered necessary parts and equipment, stocked shelves, participated in warehouse inventory, cleaned shelves and warehouse floors, labeled shelves, pulled parts, customer service, delivered parts to customers
- As Bachelor and Officer Enlisted Quarters Petty Officer - provided customer service, verified identification, ensured customer satisfaction, in-charge of key accountability, retrieved mail from post office, provided security watch on all facilities, made new key cards for locked-out patrons, purchased and distributed amenities for housekeeping, operated linen closet after hours, in-charge of purchase orders for furniture, linens, etc…
- Responsible for accounting ledger, acted as liaison between Bachelor's Officer Quarters and Accounting Department, verified purchase orders for accuracy
Education
Bachelor of Arts - Political Science and Public Policy
Bowie State University
Bowie, Maryland01.2004
Skills
- Team player
- Document preparation
- Answering phones
- Teamwork and collaboration
- Attention to detail
- Self motivation
- Effective communication
Personal Information
Citizenship: U.S. Citizen
Languages
English
Spanish
Timeline
Personnel Assistant I - Site Security Manager
Chenega Analytic Business Solutions, LLC
08.2021 - Current
Personnel Assistant I- Site Security Manager
Cape Fox Facilities
11.2017 - 07.2021
Public Affairs Assistant
Naval Station Rota Spain Public Affairs
12.2011 - 06.2012
Educational Technician, GS-1702-04
MWR - Child Development Center/School Age Care
07.2008 - 08.2011
Substitute Teacher/Exceptional Student Education Personal Assistant
04.2006 - 04.2008
Store Cashier/Stocker
Dollar General
02.2006 - 10.2006
Overnight Stocker
Target Stores
11.2003 - 07.2004
Cashier
Navy Exchange
06.2001 - 08.2002
Warehouse/Research Technician
Barnes and Noble College Bookstores, University of North Florida
01.1999 - 07.1999
Cashier/Pastry Prep
Sam's Warehouse
02.1998 - 08.1998
Aviation Storekeeper
United States Navy
06.1992 - 08.1997
Bachelor of Arts - Political Science and Public Policy
Bowie State University
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