Claudia Biddau
Barcelona
Summary
Experienced professional in reception and customer service, with excellent communication and organizational skills. Skilled at working in dynamic, customer-facing environments and dedicated to delivering outstanding customer experiences. A proactive problem-solver with a strong ability to quickly learn and adapt to new challenges and environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix (Temporary -Peak Season)
Barcelona
12.2024 - 02.2025
- Assist customers via phone, email, and chat with inquiries related to orders, shipping, returns, and product information for Michael Kors.
- Resolve issues efficiently, such as order delays, payment problems, or return requests.
- Maintain accurate and detailed records of customer interactions using internal systems.
Back Office Claims / Volotea
Transcom (Temporary - Maternity Replacement)
Barcelona
03.2024 - 12.2024
- Review and assess customer complaints related to flight disruptions, baggage, and refund requests in accordance with airline policies and EU regulations.
- Investigate and gather necessary documentation to support claim assessments.
Technical Support Specialist
TDCX
Barcelona
09.2023 - 02.2024
- Providing technical support for digital services.
- Troubleshoot hardware, software, and connectivity issues by guiding customers through step-by-step solutions.
- Provide clear, concise and empathetic communication to ensure customer satisfaction.
Reservations Agent
Hertz
Dublin
10.2021 - 07.2023
- Respond to inbound calls, emails, or chats from customers enquiring about vehicle availability, pricing, and rental terms.
- Provide detailed information about vehicle types, optional services, insurance, and rental policies.
- Upsell additional services such as GPS, child seats, and extended coverage options.
Receptionist Front Desk
Bournemouth West Cliff Hotel and Spa
Bournemouth
03.2021 - 09.2021
- Greet and welcome guests in a friendly, professional manner.
- Manage check-ins and check-outs, ensuring accurate data entry.
- Handle reservations, cancellations, and appointment scheduling as needed.
Receptionist Front Desk
Blu Hotels S.p.A.
Alghero
05.2017 - 01.2021
- Manage telephone inquiries, handle reservations, cancellations, and booking modifications efficiently.
- Answer and direct calls using a multi-line telephone system.
- Welcome guests, assist with check-in, and escort them to their rooms to ensure a pleasant stay.
Education
English Language Certificate - LanguageCert International (B2)
LanguageCert
Dublin01-2021
High School Diploma -
Istituto Tecnico Commerciale
Alghero01.2011
Skills
- Written and verbal communication skills
- Positive attitude
- Problem solving
- Teamwork
- Active listening
- Empathy
Certification
License B, Car Driving License
Languages
Italiano
Websites And Social Media - Linkedin
https://www.linkedin.com/in/claudia-biddau-4a01051b7/
Languages
Italian
First Language
English
Upper Intermediate (B2)
B2
Spanish
Elementary (A2)
A2
Timeline
Customer Service Representative
Concentrix (Temporary -Peak Season)
12.2024 - 02.2025
Back Office Claims / Volotea
Transcom (Temporary - Maternity Replacement)
03.2024 - 12.2024
Technical Support Specialist
TDCX
09.2023 - 02.2024
Reservations Agent
Hertz
10.2021 - 07.2023
Receptionist Front Desk
Bournemouth West Cliff Hotel and Spa
03.2021 - 09.2021
Receptionist Front Desk
Blu Hotels S.p.A.
05.2017 - 01.2021
English Language Certificate - LanguageCert International (B2)
LanguageCert
High School Diploma -
Istituto Tecnico Commerciale
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