CLARIZA BENITEZ
Rota
Summary
Dedicated Hospitality Management Program Certificate holder with strong background in case management. Delivered impactful client support through effective needs assessment, resource coordination, and problem-solving skills. Fostered positive outcomes by navigating complex situations with empathy and patience.
Overview
2
2
Languages
6
6
years of post-secondary education
16
16
years of professional experience
Work History
Volunteering as Caseworker
NMCRS
Rota Naval Base
03.2026 - Current
- Conducted assessments to determine client needs and eligibility for services.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Collaborated with local organizations to connect clients with community resources.
- Provided guidance to clients navigating financial assistance programs.
VOLUNTEER
NAVAL STATION ROTA CHAPEL
Rota
07.2023 - 12.2023
- Coordinated check-in process for children at Kids Cove and Vacation Bible School to ensure smooth attendance and safety.
- Planned and executed community events to enhance engagement and support among service members and families.
- Prepared materials and set up spaces for religious services, facilitating seamless worship experiences.
- Managed the check-in process for children attending Kids Cove and Vacation Bible School.
HOSPITALITY VOLUNTEER
NEWBREAK TIERRASANTA
SAN DIEGO
12.2018 - 02.2023
- Promoted social media for the church and facilitated new member check-ins to enhance engagement.
- Set up and broke down events for community outreach programs.
- Assisted in setting up and breaking down events for community outreach programs, contributing to successful program execution.
- Coordinated with team members to prepare and distribute meals, ensuring timely service for event participants.
GENERAL MERCHANDISE INBOUND STOCKER
TARGET
SAN DIEGO
09.2021 - 01.2022
- Set products and maintained stock levels to ensure availability and accurate pricing.
- Answered customer questions and assisted customers in locating products efficiently.
- Ensured customer satisfaction through attentive service and support. Stocked shelves with products to maintain organization and accessibility.
COUNTER PERSON
L&L HAWAIIAN BBQ
MCAS MIRAMAR
05.2020 - 01.2021
- Greeted customers and provided excellent service in a fast-paced environment.
- Provided customer service, handled cash transactions, served food and drinks, and prepared menu items.
- Welcomed customers warmly as they entered the establishment. and provided excellent service in a fast-paced environment.
- Took orders, served customers, prepared food, and maintained cleanliness onboard large military installation, supporting daily service to hundreds of military members and their families.
- Managed cash register transactions and handled payments efficiently.
BARISTA
ART CAFÉ
CATANIA
06.2010 - 01.2013
- Prepared and served high-quality coffee beverages to customers daily.
- Took orders, served customers, and prepared pastries at busy café, enhancing customer experience in high-traffic area.
- Ensured efficient operation by performing various roles including cashier, server, and food preparation.
- Maintained cleanliness and organization of the café space during shifts.
- Managed inventory and ordered supplies regularly.
Education
HOSPITALITY UNDAMENTALS/HOSPITALITY MANAGEMENT CERTIFICATION -
MARTINSBURG COLLEGE
West Virginia , United States 08.2019 - 03.2020
GRADUATE -
BACOOR HIGH SCHOOL
Manila, Phillipines 06.2003 - 06.2008
Skills
- Client assessments
- Customer support
- Client engagement
- Strong Communication Skills
- Active listening
- Relationship building
- Teamwork and collaboration
- Great at multitasking
- Cultural Awareness
- Business English proficiency
- Business Tagalog proficiency
Activities
As a mother of three beautiful children, I am very passionate about taking care of the needs of others. I am a hard worker, and I would like to rejoin the workforce and prove my worth to your company. I am fluent in three languages (English, Tagalog, and Italian). I have been a volunteer at the Base Chapel since May 2023 and I enjoy giving back to our community. If given the opportunity, I feel I can be a real asset to your organization.
Languages
Tagalog, Italian
First Language
English
Proficient
C2
Timeline
Volunteering as Caseworker
NMCRS
03.2026 - Current
VOLUNTEER
NAVAL STATION ROTA CHAPEL
07.2023 - 12.2023
GENERAL MERCHANDISE INBOUND STOCKER
TARGET
09.2021 - 01.2022
COUNTER PERSON
L&L HAWAIIAN BBQ
05.2020 - 01.2021
HOSPITALITY UNDAMENTALS/HOSPITALITY MANAGEMENT CERTIFICATION -
MARTINSBURG COLLEGE
08.2019 - 03.2020
HOSPITALITY VOLUNTEER
NEWBREAK TIERRASANTA
12.2018 - 02.2023
BARISTA
ART CAFÉ
06.2010 - 01.2013
GRADUATE -
BACOOR HIGH SCHOOL
06.2003 - 06.2008