Clare Murphy

• Managed administrative tasks, aiding the smooth running of the class.
• Participated in pupil progress and ECM (Every Child Matters) meetings to discuss student progress, potential improvements, and any SEN requirements.
• Covered class teaching when the teacher has planning time, or any courses or meetings.
• Facilitated daily reading and phonics groups to enhance literacy skills.
• Conducted catch-up maths focus groups to improve numeracy proficiency.
• Maintained up-to-date records of pupil progress, tracking individual development effectively.
• Helping pupils prepare for the phonics screening test by leading small 'catch-up' groups.
• Liaised between teachers and parents, maintaining open lines of communication.
• Supported the classroom teacher with behaviour management, promoting a positive learning environment.
• Provided feedback on pupils' work, identifying areas for improvement.
• Offered one-on-one guidance to struggling students for improved academic performance.
• Provided additional support to students with special educational needs, ensuring inclusivity.
• Prepared classroom materials.
• Oversaw students during breaks to maintain a safe environment.
• Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
• Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
• Attended to younger children's basic physical needs and assisted in development of personal skills.

• Fostered positive relationships with parents to ensure consistent communication regarding child's progress and behaviour.
• Managed challenging behaviour effectively, fostering a supportive atmosphere within the playgroup setting.
• Prepared nutritious snacks for healthy eating habits promotion amongst the children.
• Developed strong rapport with children by actively engaging in creative play and learning activities.

Responsibilities were the same as withTopkidz who took over since January 2025.

• Executed efficient administrative tasks to support estate agents.
• Managed client schedules, ensuring timely property viewings.
• Coordinated open houses, attracting potential buyers and tenants.
• Kept customer databases updated with relevant property requirements and contact details.
• Replied promptly to customer enquiries for excellent satisfaction ratings.

• Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
• Oversaw rent collection to ensure consistent cash flow for property owners.
• Negotiated lease contracts to secure favourable terms for property owners.
• Facilitated tenant move-ins and exits, providing a seamless transition process.
• Greeted clients, tenants and other visitors upon arrival.
• Completed thorough property inspections before, during and after tenancies.
• Managed a portfolio of properties, coordinating maintenance, inspections, and tenant communications for optimal asset performance.

• Managed rental agreements with customers, outlining terms, conditions, and rental periods for clarity and compliance.
• Handled customer complaints with empathy and professionalism, resolving issues to maintain positive business relationships.
• Responded to customer enquiries via telephone, email, and in person, delivering prompt and informative service.
• Listened to customer requirements, selecting and recommending products to meet preferences and specific needs.

• Facilitated smooth boarding process, prioritising assistance for passengers with disabilities and families with young children.
• Upheld high standards of professionalism when interacting with passengers from diverse backgrounds and cultures.
• Provided detailed information on flight schedules, delays, and gate changes, maintaining open communication with passengers.
• Managed check-in process for passengers, issuing boarding passes and allocating seats according to preferences.
• Resolved passenger complaints regarding flight bookings and luggage issues, offering swift and satisfactory solutions.