CLARA SOLÍS GARGALLO
Madrid
Summary
- Enthusiastic and reliable Waitress that takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
- Pastry Assistant skilled in all areas of preparation, plating and service. Organized, disciplined and hardworking with excellent communication and planning abilities. Prepared to a challenging new position.
- Talented Actress delivers engaging performances both alone and with collaborative and dynamic ensembles. Diligent with memorization skills and willingness to accept coaching and direction. Skilled in public speaking hardworking and passionate.
Overview
10
10
years of professional experience
Work History
Waitress
BOMBON BOSS, S.L.
06.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Children's Animator
B.C.M. GESTIÓN DE SERVICIOS
12.2019 - 01.2020
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Monitored children's activities to verify safety and wellbeing.
- Responded to inquiries from parents and guardians.
Pastry Assistant
SLAŠČIČARNA ILICH
04.2019 - 08.2019
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Scaled out and mixed ingredients according to recipes and procedures.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Created new dessert items for seasonal and special events.
- Maintained well-organized mise en place to keep work consistent.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Theatre Actress
CB Teatro
09.2013 - 04.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
Waitress
FOSTER’S HOLLYWOOD
08.2017 - 01.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
School Bus Monitor
BRAVOCAR, S.L.
03.2017 - 06.2017
- Worked with bus driver and parents to meet specialized needs of passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Enforced safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Responded to medical crises and behavioral problems to maintain safe travel.
- Communicated with bus drivers, contractors and schools regarding route changes.
Education
Vocational Training, Higher Degree - Communicative Mediation
Centro Educativo Ponce De León
Madrid, Spain06.2023
Vocational Training, Medium Degree - Bakery, Passtry Making And Confectionery
IES María De Zayas Y Sotomayor
Madrid, Spain06.2019
Secondary Education - Art
IES Carlos Bousoño
Madrid, Spain06.2015
Skills
- Complaint Resolution
- Accuracy and Efficiency
- Tableside Service
- Check Payment Processing
- Audience Engagement
- Rehearsal Coordination
- Acting
- Commercial Food Production
- Proper Food Handling
- Decorate Products
- Disciplinary Action
- Glaze, Icing and Topping Application
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish Sign Language
Upper intermediate (B2)
Timeline
Waitress
BOMBON BOSS, S.L.
06.2021 - Current
Children's Animator
B.C.M. GESTIÓN DE SERVICIOS
12.2019 - 01.2020
Pastry Assistant
SLAŠČIČARNA ILICH
04.2019 - 08.2019
Waitress
FOSTER’S HOLLYWOOD
08.2017 - 01.2018
School Bus Monitor
BRAVOCAR, S.L.
03.2017 - 06.2017
Theatre Actress
CB Teatro
09.2013 - 04.2019
Vocational Training, Higher Degree - Communicative Mediation
Centro Educativo Ponce De León
Vocational Training, Medium Degree - Bakery, Passtry Making And Confectionery
IES María De Zayas Y Sotomayor
Secondary Education - Art
IES Carlos Bousoño
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