Clara O'Neill Gracia
Barcelona
Summary
Hardworking and successful business development professional developing strategic plans to market products and services for companies. Skilled at building and maintaining customer relationships, developing partnerships and strengthening vendor connections. Exceptional sales, service and business planning knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Development Representative
Autodesk
Barcelona
09.2022 - Current
- Developed and maintained relationships with potential customers to understand their business needs.
- Created customized presentations and proposals for prospective clients.
- Performed market analysis to identify opportunities in the competitive landscape.
Presales Executive
Agilent
Barcelona
01.2020 - 07.2022
- Performed initial client assessment and analysis to begin research process
- Handled high volume of outbound calls to find the appropriate customers
- Supported Account Managers in improving operations and resolving issues to deliver top-notch customer service
- Identify leads and be the first point of contact with potential customers.
- Constant follow ups with potential new clients and leads
Customer Care Associate
CPM
Barcelona
09.2019 - 01.2020
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Worked with different campaigns simultaneously in order to assist customer's needs
Operations Support Lead
Assurant
Manchester
06.2018 - 08.2019
- Participated in operations team meetings to coordinate and assign project management tasks
- Maintained up-to-date knowledge of product and service changes
- Assumed ownership of team productivity and managed work flow to meet or exceed quality service goals
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
Contact Centre Agent
Assurant
Manchester
01.2018 - 06.2018
- Reached out to customers after completed sales to suggest additional service or product purchases
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment
- Effectively managed a high volume of inbound and outbound customer calls
English Teacher
Kids&Us
Barcelona
09.2015 - 09.2017
- Administered assessments and standardized tests to evaluate student progress
- Successfully improved student participation in the classroom through integration of creative role-playing exercises
Education
Administration and Finance -
IOC
BARCELONA10.2024
English language and literature -
UNIVERSITAT DE BARCELONA
BARCELONA01.2017
Skills
- MS Office
- Excel
- Power BI
- Microsoft Database
- Strong communication skills
- Superior attention to detail
- Pipeline generation
- Lead prospecting
- Account Management
- Consultative Sales
- Salesforce
- Market Research
- Lead Generation
Languages
- Spanish, Native level
- English, Native level
- Catalan, Native level
- Italian, A2
Certification
- Certificate in Advanced English - Cambridge
Timeline
Business Development Representative
Autodesk
09.2022 - Current
Presales Executive
Agilent
01.2020 - 07.2022
Customer Care Associate
CPM
09.2019 - 01.2020
Operations Support Lead
Assurant
06.2018 - 08.2019
Contact Centre Agent
Assurant
01.2018 - 06.2018
English Teacher
Kids&Us
09.2015 - 09.2017
Administration and Finance -
IOC
English language and literature -
UNIVERSITAT DE BARCELONA
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