Summary
Overview
Work History
Education
Skills
Software
Interests
Travelling - psychology - sciences - AI
Timeline
Generic
Claire Simon

Claire Simon

Customer Care Specilaist / Receptionist Front Desk

Summary

With a strong background in managing complex customer service scenarios, I consistently improved customer satisfaction and retention in previous roles by leveraging my expertise in database research. My empathetic approach, coupled with my problem-solving skills, drove a significant increase in first-call resolution rates, highlighting my dedication to providing exceptional and efficient customer care.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Customer Care Representative

Amenitiz
07.2024 - Current
  • Maintained a high level of product knowledge to provide accurate information and support to customers. This is a start up growing every day.
  • Worked with with B2B customers
  • Navigated multiple computer systems and applications to find information. ( Booking.com, Wubook, Expedia. Airbnb,.. plus the software itself that is a channel manager ).
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded proactively and positively to rapid change.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Customer Care Representative

Concentrix
10.2023 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions related to travel insurances.
  • Navigated multiple computer systems and applications to find information.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.

Front Desk Receptionist

Radisson City Centre
07.2023 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Creating reservation through the internal Radisson's tool

Customer Care Representative

Rover.com
07.2022 - 06.2023
  • Assisted call-in customers with questions about the application
  • Managed sensitive situations regarding ( and between ) owners and dog sitters related to the users of the product.
  • Managed high call volume with exceptional professionalism and efficiency in french and English.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Customer Service Representative

Euroccor
05.2021 - 11.2022
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Customer Service Representative

Bpost
10.2020 - 04.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Worked with B2B customers : parcels and mails
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Athénée Royal Lucie Dejardin
Liège, Belgium
04.2001 -

Skills

Customer service

Data entry

First call resolution

Problem resolution

Database research

Customer relations

Empathy and patience

Multitasking and organization

Punctuality and reliability

Payment processing

French and English fluency

Documentation and reporting

Product knowledge

Software

Amenitiz

Bookingcom

Expedia

Emma

Amadeus

Interests

Volunteering or community involvement

Learning foreign languages

Photography

Team sports

Travel

Emerging technologies (AI, blockchain, virtual reality)

Travelling - psychology - sciences - AI

Traveling has always been a passion of mine, offering new perspectives and helping me connect with people from diverse cultures. This curiosity about human behavior naturally led me to "study" psychology, where I explore how emotions, cognition, and societal factors shape our actions.


I'm fascinated by the intersection of science and psychology, particularly how emerging fields like artificial intelligence (AI) are revolutionizing our understanding of the mind. 


Ultimately, these areas—travel, psychology, science, and AI—intersect to deepen our understanding of the human experience and offer exciting possibilities for the future.

Timeline

Customer Care Representative

Amenitiz
07.2024 - Current

Customer Care Representative

Concentrix
10.2023 - 04.2024

Front Desk Receptionist

Radisson City Centre
07.2023 - 10.2023

Customer Care Representative

Rover.com
07.2022 - 06.2023

Customer Service Representative

Euroccor
05.2021 - 11.2022

Customer Service Representative

Bpost
10.2020 - 04.2021

High School Diploma -

Athénée Royal Lucie Dejardin
04.2001 -

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Claire SimonCustomer Care Specilaist / Receptionist Front Desk