Claire Simon
Barcelona
Summary
Knowledgeable and dedicated customer service professional with extensive experience in tourism and shipment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Webhelp
10.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Radisson
07.2023 - 10.2023
- Registering arrivals and departures in the Ema software and creation of bookings
- Handling telephone calls, taking messages, transferring calls and answering customer queries
- Registering entries and exits, issuing access badges
- Professional reception of national and international visitors and in English and French, with friendly and competent assistance.
Customer Experience II
ROVER.COM
11.2021 - 07.2023
- Customer service agent for a dog sitting application and platform - European market: bilingual English-French
- Multi-tasking: chat, email, telephone
- Handling of all general inquiries about the platform and/or application
- Management of administrative tasks: data entry, filing, archiving, writing incident reports
- Managing requests for changes, cancellations and refunds.
Customer advisor
Euroccor
04.2021 - 10.2021
- General customer service agent
- Applying the sales pitch during customer discussions
- Sending sales brochures by e-mail
- Taking customer orders by telephone, recording them in the computerized system.
Customer service representative
Bpost Belgium
09.2020 - 02.2021
- General customer service at the Belgian post office, particularly for parcels and mail
- Responding to customer inquiries about the company's products and services.
Customer service representative
Teleperformance
06.2019 - 10.2020
- Customer service agent for Expedia, an online travel agency
- Responding to customer enquiries by telephone and email, registration in the computerized system, management of modifications, cancellations of hotel bookings, plane tickets, car rentals, as well as managing refunds.
Education
High School Diploma -
Athénée Royal Lucie Dejardin
Liège, Belgium06.2013
Skills
- Problem-solving abilities
- Product Knowledge
- Active Listening/ Empathy
- Conflict Resolution
- Payment Processing
- Call Center Operations
- De-Escalation Techniques
- Live chat support / emails support
- Shipping procedures understanding
- Tourism industry customer support solution
- Tools experience with : zendesk / freshdesk / Ema / Amadeus / talkdesk / Genesys PureCloud / Zendesk talk / Cisco
- Stripe integration - technical support
Additional Information
Female, 04/24/96, BE, I'm highly organized, adaptable and have a sound knowledge of all types of customer services and knowledge, I'd like to work in the tourism and/or shipping industry since i have accumulated experiences in it. the last five years. I integrate myself easily into new working environments, team spirit and i have excellent listening and communication skills. I also love to work in an international environment, this helps to build strong communication skills and relationships in order to opt for the best solutions for the company herself.
Hobbies and Interests
- Travelling
- Creative art
- Personal assistance
- Cinema / Photography
Languages
French
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Beginner (A1)
Timeline
Customer Service Representative
Webhelp
10.2023 - 04.2024
Receptionist
Radisson
07.2023 - 10.2023
Customer Experience II
ROVER.COM
11.2021 - 07.2023
Customer advisor
Euroccor
04.2021 - 10.2021
Customer service representative
Bpost Belgium
09.2020 - 02.2021
Customer service representative
Teleperformance
06.2019 - 10.2020
High School Diploma -
Athénée Royal Lucie Dejardin
Similar Profiles
MANAR AL-ZUBAIDIMANAR AL-ZUBAIDI
Customer Support Agent at WebHelpCustomer Support Agent at WebHelp
Zaid ObeidatZaid Obeidat
Content Moderator at WebhelpContent Moderator at Webhelp
Denis LerondDenis Lerond
Téléconseiller at WebhelpTéléconseiller at Webhelp