Cislandia De La Ossa Navarro
Budaors,PE
Summary
Over 10 years experience in the administrative area, with a multinational experience after working in 5 countries. Strong qualities and analytical skills, able to work under pressure and experience in customer service. I have a practical approach to problem solving and strive for quality in everything I do, while maintaining a good personal relationship. During my work experiences in all areas, I learn how to ensure customer satisfaction by following companies internal policies.
Overview
9
9
years of professional experience
Work History
Chief Executive Officer
Castello Fiore KFT
08.2022 - Current
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
Waitress
Bíró Lajos
06.2018 - 03.2020
- Keeping the work area clean and orderly
- Resolution of doubts and advice to customers on everything related to the service
- Resolution of problems and customer complaints
- Customer service in the assigned sector, ensuring quality service
- Compliance with all the safety and hygiene regulations of the establishment.
Administrative Secretary
Candido Cano
05.2015 - 12.2017
- Communication with the different areas to meet the requirements and consolidate the information
- Organization, classification, control and filing of reports and the corresponding documentation
- Attention to clients and individuals, and reception of face-to-face visits
- Control and update of inventory and information in the database
- Organize meetings, reports and internal and external communications
- Reception of visits, providing the best image of the company and careful customer service.
Education
Technical Certificate - Hospitality
SENA
Bogota- Colombia09.2016
No Degree - Aviation
Icaro Airlines
Porlamar - Venezuela08.2013
High School Diploma -
Manuel Felipe Rugeles
Machiques-Venezuela09.2010
Skills
- Pressure Handling
- Creativity
- Microsoftoffice
- Empathy
- Responsibility
- Ability to learn
- Staff Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)
Hungarian
Elementary (A2)
Timeline
Chief Executive Officer
Castello Fiore KFT
08.2022 - Current
Waitress
Bíró Lajos
06.2018 - 03.2020
Administrative Secretary
Candido Cano
05.2015 - 12.2017
Technical Certificate - Hospitality
SENA
No Degree - Aviation
Icaro Airlines
High School Diploma -
Manuel Felipe Rugeles
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