RAOUL FLAVIU DUTU
La Linea De La Conception
Summary
Detail-oriented professional with extensive experience in IGaming coordination, promotions, marketing, and customer success. Skilled in market research, managing accounts, content creation, and customer trend analysis to boost brand awareness. Proficient in multitasking, data analysis, progress monitoring, game release presentations, event planning, and continuous improvement. Capable of leading and coordinating diverse teams for successful project completion. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
7
7
years of professional experience
Work History
KYC Step Up Manager
MD Media
02.2024 - 07.2024
- Assisted in developing policies and procedures related to KYC requirements.
- Successfully streamlined our KYC processes, cutting down verification times by implementing automation tools and refining how we work.
- (ONDATO - end to end KYC management)
- Ensuring that our customer onboarding and verification processes exceed jurisdictional regulations and industry standards by enhancing due diligence on high-risk accounts.
- Preparing detailed reports on our KYC performance and compliance status, providing senior management with clear insights and recommendations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained updated records of all customer identification data.
- Evaluated risk associated with new customers in order to ensure compliance with AML and CTF regulations.
HR Coordinator / Recruiter
24/7 Recruitment Services UK
01.2023 - 02.2024
- Managed the whole recruitment process, including job postings, sourcing, screening, interviews, and hiring.
- Create and implement successful recruiting strategies to attract the best personnel.
- Coordinate with recruiting managers to determine personnel needs and job requirements.
- Maintain a talent pipeline to meet future staffing needs.
- Facilitate a smooth onboarding process for new employees, which includes orientation and training sessions.
- Ensure that all new recruit documentation is accurate and timely.
- Coordinate with multiple divisions to ensure that new staff get the resources they require.
- Assist with daily HR activities, such as employee record administration, policy execution, and compliance.
- Support HR programs and initiatives that improve employee engagement and workplace culture.
- Respond to employees' questions on HR policies, processes, and benefits.
- Maintain accurate and current employee records in HR systems.
- Create regular reports on HR KPIs, including recruitment status, staff turnover, and retention rates.
- Comply with data protection requirements and company policies.
- Foster excellent employee relations and respond to employee issues in a timely and professional manner.
- Assist in organizing company events and activities to foster a positive workplace culture.
- Managed performance reviews, disciplinary actions and salary negotiations.
Casino QA / Executive
Progress Play Cyprus
10.2022 - 11.2023
- Perform rigorous testing and launching games on casino platforms, including functionality, performance, and security checks.
- Create and execute test strategies, cases, and scripts for various gaming products.
- Identify, document, and track flaws and issues via bug tracking software.
- Ensure that all gaming goods meet industry standards, laws, and corporate rules.
- Stay up to date on regulatory standards, and make sure they are incorporated into the quality assurance process.
- Collaborate with the compliance team to carry out frequent audits and evaluations.
- Collaborate with development, design, and product teams to better understand project needs and produce high-quality products.
- Give clear and actionable feedback to developers.
- Continuously analyze and improve QA processes to increase efficiency and effectiveness.
- Implement best practices and new tools to improve testing efficiency.
- Train and coach junior QA team members, as needed.
- Keep detailed records of test cases, results, and quality metrics.
- Prepare and present reports on quality assurance efforts, including results and recommendations.
- Ensure that all documentation is up to date and available to appropriate parties.
Office Manager
AP Yorkshire Lettings
05.2020 - 09.2022
- Managed day-to-day office operations, including administrative tasks, scheduling, and inventory management, to ensure smooth and efficient office functioning.
- Supported real estate agents with administrative tasks, such as preparing contracts, scheduling property viewings, and coordinating client communications.
- Developed and implemented office policies and procedures to streamline workflows, improve efficiency, and maintain compliance with industry regulations.
- Oversaw office budget and expenses, negotiated vendor contracts, and managed office supplies to optimize cost-effectiveness and resource allocation.
- Conducted staff training and development programs to enhance team productivity, customer service skills, and job satisfaction.
- Maintained office records and databases, prepared reports, and handled confidential information with discretion and integrity.
- Handling a team of 30 contractors on a daily basis to ensure the best results are met at any given time.
- Managing employee payroll.
- Employing new candidates through a thorough process, which is based on the company's needs.
- Implemented a new electronic document management system, reducing paper waste and improving document retrieval efficiency by 15%.
- Streamlined office workflows by introducing automated scheduling and communication tools, resulting in a 30% increase in productivity.
- Received positive feedback from real estate agents and clients for providing excellent administrative support and maintaining a professional office environment.
- Successfully organized company events and team-building activities to foster a positive work culture and enhance employee morale.
HR Manager
Amazon UK
Doncaster
08.2017 - 03.2020
- Spearheaded the talent acquisition process, including sourcing, screening, interviewing, and onboarding new employees across multiple departments.
- Developed and implemented recruitment strategies to attract top talent, utilizing online job boards, social media, networking events, and employee referrals.
- Negotiated and drafted employment contracts, offer letters, and other HR-related documents, ensuring compliance with legal regulations and company policies.
- Created and updated HR policies, procedures, and employee handbooks to reflect changes in legislation, industry best practices, and company needs.
- Conducted disciplinary meetings and investigations, addressing employee grievances, conflicts, and performance issues in accordance with company policies and legal requirements.
- Collaborated with cross-functional teams to develop and deliver training programs on HR policies, compliance, diversity, and inclusion.
- Managed employee relations issues, including grievances, complaints, and conflicts, with a focus on maintaining a positive work environment and resolving issues promptly and effectively.
- Streamlined the recruitment process, reducing time-to-hire by 20% and improving candidate quality by implementing structured interview techniques and assessment tools.
- Successfully negotiated cost-effective benefits packages and perks for employees, resulting in increased employee satisfaction and retention rates.
- Developed and implemented a progressive disciplinary policy, reducing employee turnover and mitigating legal risks associated with termination procedures.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Maintained relationships with external stakeholders regarding employment issues or concerns.
Education
BACHELOR WITH HON OF BUSINESS AND TOURISM MANAGEMENT -
CANTERBURY CHRIST CHURCH
ENGLAND01.2024
IN-HOUSE HUMAN RESOURCES TRAINING AND APPRENTICESHIP - SUISTAINED BY CIPD UK
AMAZON UK LBA 2
02.2018
Skills
- Patience
- Problem-solving
- Strong communication abilities
- Time management
- Knowledge of MS package
- Innovation
- Reliable
- Operations Management
- Staff Development
- Business Administration
- Complex Problem-Solving
- Cross-Functional Teamwork
- Staff Training and Development
- Time Management
- Key Performance Indicators
- Team Leadership
Activities
- Painting
- Swimming
- Learning new ways of developing myself
- Enjoying the outdoors
- Reading
Languages
Romanian
First Language
English
Proficient (C2)
C2
Timeline
KYC Step Up Manager
MD Media
02.2024 - 07.2024
HR Coordinator / Recruiter
24/7 Recruitment Services UK
01.2023 - 02.2024
Casino QA / Executive
Progress Play Cyprus
10.2022 - 11.2023
Office Manager
AP Yorkshire Lettings
05.2020 - 09.2022
HR Manager
Amazon UK
08.2017 - 03.2020
BACHELOR WITH HON OF BUSINESS AND TOURISM MANAGEMENT -
CANTERBURY CHRIST CHURCH
IN-HOUSE HUMAN RESOURCES TRAINING AND APPRENTICESHIP - SUISTAINED BY CIPD UK
AMAZON UK LBA 2
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