Hi, I’m
CINDY DE AGUIAR E SOUSA
ZARAGOZA
Summary
National Manager successful coordinating processes and activities running parallel nationwide. Maintained equilibrium for efficiency across entire organization. Handle all departments and enforced organizational and industry standards to deliver quality and cost-efficient output. Recruit, train and develop staff and introduce new technologies and systems to enhance organizational productivity.
Overview
14
years of professional experience
Work History
Number 16 Academy
National Operations Manager
01.2023 - Current
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Assisted and led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
Number 16 Academy
National Quality Manager
01.2019 - 01.2023
Job overview
- Determined quality department standards, practices, and procedures for over 180 employees.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Recorded, analyzed, and distributed statistical information.
Number 16 Academy
Content Writer
03.2018 - 02.2019
Job overview
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Completed thorough research into assigned topics.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Managed competing deadlines with efficiency.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Collaborated with illustrators and photographers to enhance content.
Number 16 Academy
Director or Studies
02.2017 - 01.2019
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed a team of 32 teachers.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
Number 16 Academy
English Teacher
02.2016 - 02.2017
Job overview
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Taught students from 1 years old to 86 years old.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Created and implemented activities to foster critical thinking skills of students.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Brand Pilots
Data Entry Operator
03.2009 - 02.2016
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Sent completed entries for evaluation and final approval.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Searched, extracted and interpreted information to determine correct input procedure.
- Evaluated source documents to locate needed information.
Education
Worcester GymnasiumCape Town
High School Diploma
11.2008
Skills
- Program Monitoring
- Strategic Vision
- Operations Oversight
- Company Standards Enforcement
- Improve Performance
- Internal Control Systems
- Policy Development and Enforcement
- Managing Process Efficiency
- Outstanding Communication Skills
- Organizational Efficiency
- Staff Supervision
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Portuguese
Upper intermediate (B2)
Afrikaans
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
National Operations Manager
Number 16 Academy
01.2023 - Current
National Quality Manager
Number 16 Academy
01.2019 - 01.2023
Content Writer
Number 16 Academy
03.2018 - 02.2019
Director or Studies
Number 16 Academy
02.2017 - 01.2019
English Teacher
Number 16 Academy
02.2016 - 02.2017
Data Entry Operator
Brand Pilots
03.2009 - 02.2016
Worcester Gymnasium
High School Diploma
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