Ciara Sheridan
Barcelona
Summary
A English as a Foreign Language teacher l with a multitude of customer service experience. A bachelor's graduate of Nursing with years of professional experience working across various customer facing positions building up excellent communication skills. Adept at providing the highest standard of service possible to clients. Providing skills to prioritize and multi-task in fast-paced working environment Capable of working effectively as part of a team as well as taking the initiative. Now looking to gain employment to make use of a multitude of skills built up over years of professional experience.
Overview
11
11
years of professional experience
Work History
English Teacher
Number 16 School - English academy
06.2021 - Current
- Facilitated the acquisition of fluent speaking skills through relevant and dynamic English lessons.
- Conducted level assessments for accurate student categorization and placement
- Assessed progress of students to ensure success of language program.
- Counseled students regarding their academic performance.
- Taken on a more leadership role within the company, training new employees to work as efficiently as possible
- Collaborated with colleagues to develop new strategies for teaching English as a second language.
- Organized workshops on teaching methodology for faculty members.
Registered Psychiatric Nurse
Sligo Leitrim Mental Health Services
09.2020 - 02.2021
- Provided direct care to psychiatric patients in an acute inpatient setting.
- Assessed patient needs and developed individualized treatment plans accordingly.
- Administered medication, monitored effectiveness, and adjusted dosages as needed.
- Initiated crisis intervention techniques to de-escalate potentially dangerous situations.
- Conducted group therapy sessions for patients with various mental health issues.
- Collaborated with physicians and other healthcare professionals to ensure optimal patient outcomes.
- Maintained accurate records of patient progress, treatments, medications, and any changes in condition.
- Developed discharge plans that included referrals for community services such as housing or job training programs.
- Observed behavior of patients to assess their mental state and identify potential risks or safety concerns.
- Participated in multidisciplinary team meetings to discuss ongoing cases and review relevant data points.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
Intern Psychiatric Nurse
Sligo Leitrim Mental Health Services
01.2020 - 09.2020
Healthcare Assistant
Nurse on Call Nursing Agency
06.2018 - 01.2020
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Prepared beds and equipment for use by healthcare professionals.
- Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.
- Maintained a clean work environment by following infection control policies and procedures.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Food and Beverage Assistant
Stationhouse Hotel Letterkenny
03.2016 - 09.2017
- Provided customer service by taking orders, serving drinks, and clearing tables.
- Stocked shelves with inventory items such as beverages, condiments, and utensils.
- Greeted customers upon arrival and provided menus for selection of food items.
- Kept records of sales transactions using cash registers or POS systems.
- Handled payment transactions accurately while ensuring compliance with established procedures.
- Performed opening and closing duties such as counting money in cash drawers or preparing bank deposits.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Trained new employees on proper food handling techniques according to health code regulations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Cashier/Customer Sales Assistant
Smyths Toystore
09.2015 - 01.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures and customer services.
Waitress/Barmaid
StationhouseNewmills of Newmills
06.2015 - 09.2015
Waitress/Cashier
Sandwich Company
06.2013 - 01.2014
Education
Teaching English as a Foreign Language -
01.2021
Level 8 Bachelor's Degree in Psychiatric Nursing -
Letterkenny Institute of Technology
01.2019
Personal Information
Title: English Language Qualified Teacher and Customer Service Professional
Languages
English
First Language
Timeline
English Teacher
Number 16 School - English academy
06.2021 - Current
Registered Psychiatric Nurse
Sligo Leitrim Mental Health Services
09.2020 - 02.2021
Intern Psychiatric Nurse
Sligo Leitrim Mental Health Services
01.2020 - 09.2020
Healthcare Assistant
Nurse on Call Nursing Agency
06.2018 - 01.2020
Food and Beverage Assistant
Stationhouse Hotel Letterkenny
03.2016 - 09.2017
Cashier/Customer Sales Assistant
Smyths Toystore
09.2015 - 01.2016
Waitress/Barmaid
StationhouseNewmills of Newmills
06.2015 - 09.2015
Waitress/Cashier
Sandwich Company
06.2013 - 01.2014
Teaching English as a Foreign Language -
Level 8 Bachelor's Degree in Psychiatric Nursing -
Letterkenny Institute of Technology
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