Hi, I’m
Christophe Fenique
San Roque
Summary
Results-driven Payments Professional with extensive expertise in payment provider management and financial risk assessment. Proven track record in optimizing transaction flows, enhancing success rates, and reducing costs through strategic oversight of South African payment providers and global payment initiatives. Adept at conducting liquidity checks, negotiating provider contracts, and ensuring compliance while fostering collaboration across internal teams to drive operational efficiency. Career goals include advancing innovative payment solutions to support sustainable growth.
Overview
30
years of professional experience
Work History
Entain PlcGibraltar
Assistant Payments Relationship Manager & Payment Committee
01.2023 - Current
Job overview
- Manage South African payment providers, optimizing costs, success rates, and customer journey flows.
- Support European market optimizations (Germany and Greece), assessing provider consolidation, and payment performance.
- Lead the Payment Committee, gather board approvals, ensure execution by RMs, and track compliance.
- Perform liquidity checks and financial stability assessments, analyzing D&B reports, audited accounts, and key financial indicators.
- Own provider negotiations, securing favorable terms, cost reductions, and improved SLAs.
- Collaborate with Reconciliation and Finance on invoicing processes to ensure operational efficiency.
- Provided guidance to the new Payment Strategy Manager and mentored a new assistant, sharing insights, key processes, and best practices.
- Led the structured provider evaluation for the German market, assessing over 95 payment providers based on cost, performance, and risk.
- Optimizing workflows by delegating administrative tasks to enhance team efficiency and focus on strategic priorities.
- Driving the company-wide goal of increasing success rates by 1% across top-performing markets.
Entain PlcGibraltar
Customer Service Trainer
02.2018 - 12.2023
Job overview
- Designed and delivered training on payments, compliance, and risk, ensuring operational efficiency and regulatory adherence
- Trained customer service agents on payment tools, risk management procedures, and compliance frameworks
- Developed structured training materials focused on payment workflows, fraud detection, and risk mitigation
- Provided one-on-one coaching and mentorship to improve team performance
- Supported knowledge transfer for transitioning into a payments role
Entain PlcGibraltar
Senior Customer Service Representative
03.2009 - 02.2019
Job overview
- Managed customer inquiries and issue resolution across multiple regulated markets.
- Assisted in training and onboarding new hires, sharing expertise in compliance and payment operations.
- Collaborated with internal teams to optimize workflows and improve customer service efficiency.
Hilton Worldwide, London & LuxembourgLondon
Front Office Team Leader & Receptionist
01.2006 - 12.2009
Job overview
- Led front desk team, refining check-in and check-out processes.
- Performed administrative support tasks, completing duties within required timeframes.
- Performed regular audits of Front Desk operations to ensure accuracy and efficiency in guest service delivery.
- Conducted orientation for new staff, ensuring smooth integration into the team.
- Managed front desk operations and financial transactions.
Electrical EngineeringFrance
Electrician
01.1995 - 12.2004
Job overview
- Installed and maintained electrical systems across various industrial settings.
- Perform maintenance, installation and troubleshooting of electrical panels and wiring systems.
- Strategized alternative uses for current electronics designs to reduce energy usage.
- Improved electrical installations by standardizing procedures for production and field personnel.
Education
Victoria StadiumGibraltar
FIVB Beach Volleyball Coach
01.2019
Hilton UniversityLondon Heathrow
Leadership Course Level 1
01.2007
Lycée Professionnel De La BriquerieThionville, France
Language Course
01.2005
La Chambre Des MétiersThionville, France
BEP & CAP Electricien d'Équipement
01.2000
Lycée Professionnel De La BriquerieThionville, France
Brevet Complémentaire de Niveau 2 from Electrotechnician in Nuclear Power
01.1999
Lycée Professionnel De La BriquerieThionville, France
BEP - Réparation de Biens Électrodomestiques et Multimédia
01.1997
Centre SocialSérémange, France
Brevet d'Aptitudes aux Fonctions d'Animateur from Youth Leadership Certificate
01.1993
Skills
- Payment Provider Management – vendor selection, relationship management, SLA compliance, and issue resolution
- Risk & Compliance Oversight – Due diligence, AML, GDPR, PSD2, and financial stability assessments
- Payment Committee Leadership – board approvals, strategic decision-making, execution tracking
- Liquidity and Financial Risk Analysis – D&B report assessments, audited accounts, and risk mitigation
- Payment Optimization and Market Strategy – Success rate improvement, cost efficiency, and customer journey enhancement
- Negotiations and cost reduction: contract negotiations, fee optimization, provider consolidation
- Stakeholder collaboration – working with AML, cybersecurity, Treasury, finance, and reconciliation
- Leadership and mentorship: training teams, knowledge sharing, process improvements
- Problem-Solving and Decision Making – Analyzing payment trends, resolving provider issues, and implementing strategic solutions
Timeline
Assistant Payments Relationship Manager & Payment Committee
Entain Plc
01.2023 - Current
Customer Service Trainer
Entain Plc
02.2018 - 12.2023
Senior Customer Service Representative
Entain Plc
03.2009 - 02.2019
Front Office Team Leader & Receptionist
Hilton Worldwide, London & Luxembourg
01.2006 - 12.2009
Electrician
Electrical Engineering
01.1995 - 12.2004
Victoria Stadium
FIVB Beach Volleyball Coach
Hilton University
Leadership Course Level 1
Lycée Professionnel De La Briquerie
Language Course
La Chambre Des Métiers
BEP & CAP Electricien d'Équipement
Lycée Professionnel De La Briquerie
Brevet Complémentaire de Niveau 2 from Electrotechnician in Nuclear Power
Lycée Professionnel De La Briquerie
BEP - Réparation de Biens Électrodomestiques et Multimédia
Centre Social
Brevet d'Aptitudes aux Fonctions d'Animateur from Youth Leadership Certificate
Languages
French
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Affiliations
- Volleyball – National Player and passionate about playing and coaching indoor and beach volleyball, with experience as a Beach Volleyball Coach at Victoria Stadium, Gibraltar & P.
- Running – Completed the Malaga Half Marathon, demonstrating endurance and a commitment to personal fitness.
- Surfing – Enjoys surfing, highlighting an interest in water sports and outdoor activities.
- Guitar – Passionate about playing the guitar, enjoying both acoustic and electric music styles.
Personal Information
- Hobbies: Volleyball: Passionate about playing and coaching beach volleyball, with experience as a Beach Volleyball Coach at Victoria Stadium, Gibraltar., Running: Completed the Malaga Half Marathon, demonstrating endurance and a commitment to personal fitness., Surfing: Enjoys surfing, highlighting an interest in water sports and outdoor activities.
- Date of Birth: 08/19/79
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