Christophe Fenique

Over the past 5 years, I have had the opportunity to onboard new employees throughout various jurisdiction like France, Belgium, Spain Sweden, Gibraltar & UK licensing , where I am hosting an extensive session on safer gambling and anti-money laundering. Throughout activities, new recruits learn to identify trends that fall within the scope of the local authority & understand why we have policies in place. I have also onboarded CPCC agents and followed the ARC project very closely.

• Identify & creating training programe in all areas of the gaming industry for the jurisdiction of United Kingdom, Gibraltar, France & much more.
• Training, coaching & mentoring employees for increasing their personal performance suitable for their function
• Support managers or carry out training needs analysis of employees within customer service teams and identify / deliver development solutions.
• Work closely with the compliance training to develop safer gambling & anti-money laundering material

• Handling customer inquiries related to the gaming industry under the UK, Gibraltar & French licenses
• Support team leader to facilitate the team's organization
• Onboarding & guiding new employees in theirs new roles
• Act as a mediator in cases of a dispute.
• Work closely with others department to assure company policy are applied at anytime.

• Handle customer call / email all type of inquiries related to the gaming industries for Gibraltar & French Licenses
• Locate resources for problem resolution and design best-option resolutions according to company policy.
• Manage high-volume workload and consistently met performance benchmarks in all areas (quality, quantity, social).
• Work closely with others department to assure company policy are applied at anytime.

• Lead & develop 11 receptionist & call operators to assist the customer for according to company procedure and customer satisfaction
• Introducing an incentive project for up selling room for maximizing the hotel revenue & rewarding employees
• Foster an environment in which employees are motivated to deliver outstanding performance with a positive attitude.
• Mentors / Trainers within the department
• Serves as mediator
• Recognized by the management team for having " positive attitude" in May 2008.

• Carried out receptionist / night auditor / Concierge duties
• Delivering high customer service standards from casual customer to business customer
• Constantly portraying a highly professional image of the hotel & paying attention to guest satisfaction related to hotel business.
• Organizing unique request such as such helicopter booking , limousine, travel booking & guide for customers
• Liaised with other departments of hotel to satisfy customer request
• Elected best employee in August 2007.

• Ambassador of the hotel's & the city facilities. (Driver, Groom, Porter duties & Guide)
• Booking any type of transportation and any forms of entertainment when requested.
• offering any administration services
• Coordinates any customer request trough out the different department.
• Delivering high standards customer service

• Realization of domestics & industrial electrical installation NFC1500
• Maintenance service
• Electrical Control Panel Specialist