Christiane Lominé
Badalona
Summary
Senior pre-sales and deal operations professional with 20+ years of experience supporting enterprise sales organizations in complex, multi-region environments. Specialized in deal management, pre-sales operations, and cross-functional coordination across multiple teams. Proven track record supporting high-value enterprise agreements and enabling scalable sales processes across EMEA.
Overview
22
22
years of professional experience
Work History
Deal management SME
Autodesk
Barcelona
01.2020 - Current
- Deal management SME for Enterprise Business Agreements, supporting 50–60 EBAs and ~30 add-on contracts per year, ensuring timely approvals.
- Project and process lead for the EMEA Technical Solutions organization (53 team members), acting as central point of contact for operational, tools and process questions.
- Ran onboarding framework for Technical Solutions, supporting 5–10 new hires annually, improving time-to-productivity.
- Led deal-related process standardization and automation initiatives across expansion actions and services workflows.
- Created and maintained 3 SharePoint knowledge hubs, improving knowledge sharing.
- Project Manager for 3 strategic initiatives (2025), delivering on time and within scope.
- Launched global enablement initiatives (Tech Talks, AI updates), reaching 500+ sales stakeholders across 20+ sessions annually.
- Managed executive sponsorship program for Top 50 Named Accounts, including governance, reporting, and customer feedback loops.
Client Services Specialist
Autodesk
Barcelona
01.2017 - 01.2020
- Supported partners and end customers across order management, billing, and service processes via phone, chat, and email.
- Specialized in order entry and complex order resolution for partner and direct business.
- Contributed to process improvement initiatives and knowledge documentation; participated in site-level employee engagement programs.
- Client Services & Process Roles
Founder
Fais Ta Valise
01.2015 - 01.2017
- Created and managed an online travel business, covering customer support, digital marketing, community management, and financial administration.
- Online Travel Agency
Service & Operations Leader
Colt Technology Services
Barcelona
01.2010 - 01.2015
- Managed premium and national accounts across France and Spain, owning customer satisfaction, SLAs, and lifecycle management.
- Led billing improvement initiatives and contributed to a 160-country service catalogue standardization project.
- Implemented process mapping tools, reducing onboarding time by 2 weeks and improving reporting accuracy.
- Acted as Deputy Team Lead, introducing workload reporting and mentoring programs; led pilots that improved response rates (15% → 23%) and customer satisfaction (+15%).
- Service & Operations Leadership
Various Roles
Early career
01.2004 - 01.2009
- Account management, risk operations, and team supervision roles in financial services and BPO environments.
Education
Associate degree - Hospitality and Tourism management
Hospitality And Tourism Management
01.2000
Associate degree - English
English
01.1999
Skills
- Deal Management & Deal Operations
- Enterprise Business Agreements (EBA)
- Contract & Deal Governance
- Pre-Sales Operations
- Named Account Support
- Sales Process Optimization
- Cross-Functional Stakeholder Management
- Program & Project Management
- Process Standardization & Automation
- Sales Enablement
Languages
French
Native
Native
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Timeline
Deal management SME
Autodesk
01.2020 - Current
Client Services Specialist
Autodesk
01.2017 - 01.2020
Founder
Fais Ta Valise
01.2015 - 01.2017
Service & Operations Leader
Colt Technology Services
01.2010 - 01.2015
Various Roles
Early career
01.2004 - 01.2009
Associate degree - Hospitality and Tourism management
Hospitality And Tourism Management
Associate degree - English
English