Chrismi Germain Regis
Torreperogil
Summary
Ambitious individual with a strong determination to succeed who also possess a positive attitude working under pressure and adapting to new situations to best enhance the organization brand. Having a proven track record of working within a target driven environment and of achieving sales targets constantly. Able to sell in person, via phone, and online, as well as cross-sell. A consistent track record of being able to identify and present the most effective solutions to meet customer needs. Presently looking to join a rewarding company that will provide an opportunity where over 15 years of sales and customer-centric experience can be fully utilized to improve sales bottom line and company revenues.
Overview
13
13
years of professional experience
Work History
Retention Specialist
Exoticca
Barcelona
11.2021 - 05.2022
- Managed incoming calls and dialing outbound for occurring cancellation requests
- Assessed customers state of mind & Identified motives and needs
- Pointed out emotional excitement about trip and any additional added value
- Maintained bookings or made re-bookings for different dates or different destinations
- Maintained operation integrity by following policies and procedures.
- Documented performance review schedule and monitored management for timely completion
- Utilized knowledge of customer experience to create specialized plans for customer retention
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
- Reviewed successes and failures to learn from previous mistakes
Account Manager
Alef&Kiai
Barcelona
11.2020 - 03.2021
- Operated as point of contact for assigned customers
- Identified needs and goals
- Oversaw customer accounts, including negotiating services and agreements to maximize profit
- Generated sales among customer accounts by upselling account types for lower spread/swap
- Discussed risk management and proper trading strategies to maximize maximum potentials
- Sessions on fundamental and technical analysis to better understand entry & exit point
- Facilitated client satisfaction and renewed customer relations to drive growth
- Capitalized on emerging trends to reap benefits during growth stages
Out-House Sales Manager
Unlimited Vacation Club
Guanacaste
02.2019 - 09.2019
- Branding
- Understanding guests profile & vacation commitment
- Identified influencer & decision maker
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Identified needs & dreams from reality
- Managed sales executives, held team meetings, coached on performances
- Worked on team strategy, role plays & better improvement on penetration
- Developed team communications and information for meetings
- Maintained energy and enthusiasm in fast-paced environment
- Closed sales
Sales Manager
Punta Cana Best Excursions
Punta Cana
10.2017 - 01.2019
- Setting KPI & Sales goals
- Tracked sales performance
- Implemented comprehensive business strategies to increase sales
- Sales training & coaching on upsell / cross-sell
- Went over customers experience, feedback and expectations.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
Closer
Iberostar Hotels & Resorts
Punta Cana
01.2015 - 08.2017
- Branding & being credible
- Built rapport rapidly while finding common ground
- Understanding guests profile
- Identified influencer & decision maker
- Identified needs & dream from reality
- Established realistic goal
- Vacation projections & any way money then closed sales
- Held team meetings, discussed strengths, weaknesses
- Worked on strategy to increase sales
FTB
Unlimited vacation club
Punta Cana
07.2014 - 01.2015
- Built rapport with guests
- Built trust
- Finding common ground
- Identified influencer & decision maker
- Identified needs & vacation commitment
- Sought for problems to provide solutions
- Created desire along with urgency
- Money projection & closed sales.
Sales Representative
Gran Bahia Principe (The Privilege Club)
Punta Cana
01.2014 - 07.2014
- Built rapport with guests
- Built trust
- Asked open-ended questions
- Sought for problems to provide solution
- Created desire along with urgency
- Developed and delivered engaging sales presentations to convey product benefits
- Tailored sales approaches and techniques to specific client needs to increase effectiveness
AT&T SE Manager
Vixicom
Santo Domingo
12.2012 - 12.2013
- B2B sales
- Sales lead generation
- Determined customer needs by asking relevant questions and listening actively to responses
- Educated customers about brand to incite excitement about company's mission and values
- Used technical skills to complete mobility devices activation with IMEI number (no sim card)
- Provided proper strategy for business solution
- Contract terms & promotions
- Variation on bundles based on business type and services/ products available at specific location
- Held team meetings, provided coaching & discussed targets.
Sales Representative
Designer's Touch
Pompano Beach
05.2007 - 08.2012
- Promoted latest furniture
- Cross-sold of storage while moving customers from home to home.
- Increased sales by up-selling accessories and additional products.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow
- Increased sales by offering advice on purchases and promoting additional products
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
Sales Associate
The Vitamin Shoppe
Delray Beach
12.2006 - 07.2007
- Health sales enthusiast
- Provided outstanding branded customer experience to customers
- Assisted customers in making best product selections that are right for them
- Upsold & cross-sold on organic products, no artificial added, homeopathic
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
Education
Certified Personal Trainer - Health And Fitness
ISSA
Carpenter, CA05.2010
Associate Of Business Administration - Small Business Administration And Management
Westover Job Corps
Chicopee, MA12.2006
High School Diploma - High School Teaching
Brien Mc Mahon
Norwalk, CT06.2005
Skills
- Identifying & Exploiting Business Opportunities
- Accurately Assessing Needs
- Computer Software & Application Knowledge
- Proactive
- Goals & Success Driven
- Ability to Work Remotely & Independently
- Windows, Words, Microsoft & Excel skills
- Management & Leadership Skills
- Presentation Skills
- Business Development
- Network Development
- CFD
- Teamwork
- Critical Thinking
- Knowledge of Salesforce and Amadeus
- Fast-Paced Sales Environment and Customer-Focus Mindset
- Inbound and Outbound Leads
- Mobility Devices
- Strategic Negotiations
- Promotional Sales Events
- POS Inventory System Operation
- Wireless Telecommunications
- Effective Listening
- Effective Problem-Solving
- Outreach Initiatives
- Client Development and Retention
- Persuasive Negotiations
- Corrective Actions
- Upselling Techniques
- B2B Sales Generation
- Credit and Debt Card Processing
- Post-Sales Support
- Lead Prospecting
- Qualified Lead Generation
- Product and Service Knowledge
- Inside and Outside Sales
- Consultative Sales Strategies
- Persuasive Techniques
- Closing Sales
Timeline
Retention Specialist
Exoticca
11.2021 - 05.2022
Account Manager
Alef&Kiai
11.2020 - 03.2021
Out-House Sales Manager
Unlimited Vacation Club
02.2019 - 09.2019
Sales Manager
Punta Cana Best Excursions
10.2017 - 01.2019
Closer
Iberostar Hotels & Resorts
01.2015 - 08.2017
FTB
Unlimited vacation club
07.2014 - 01.2015
Sales Representative
Gran Bahia Principe (The Privilege Club)
01.2014 - 07.2014
AT&T SE Manager
Vixicom
12.2012 - 12.2013
Sales Representative
Designer's Touch
05.2007 - 08.2012
Sales Associate
The Vitamin Shoppe
12.2006 - 07.2007
Certified Personal Trainer - Health And Fitness
ISSA
Associate Of Business Administration - Small Business Administration And Management
Westover Job Corps
High School Diploma - High School Teaching
Brien Mc Mahon
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