Chloe Onslow
Palmanova
Summary
I am a highly motivated individual with a proven track record in enhancing customer experiences and sales, notably at Pirates Adventure. Skilled in multitasking and fostering team collaboration, I excel in fast-paced environments, consistently ensuring operational excellence. My strong customer service and organizational skills have significantly contributed to surpassing sales targets and maintaining high standards of cleanliness and service efficiency.
Overview
17
17
years of professional experience
Work History
Cleaner
Sally Drummond
02.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Commercial Sales Representative
Pirates Adventure
04.2013 - 11.2023
- Develop and maintain relationships with all our hotel and point of sale clients to maximise ticket sales.
- Be confident and outgoing while promoting the show in hotels and point of sale outlets (sometimes in character).
- Maximise profit at the show by upselling drinks packages,upgrades and merchandise.
- Look after any celebrities or special guests at the show to ensure they have the best experience possible and to also get content for upcoming promotional material.
Host & Waitress
Pirates Adventure Show Magaluf
04.2013 - 11.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Bar Manager
Mambos Terrace
03.2008 - 11.2012
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender and Waitress
Quo Vardis Bar and Restaurant
12.2011 - 03.2012
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for upcoming shift and preparing cash draw.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Waited tables in busy periods when needed,helped out in kitchen in busy periods when needed,eg washing dishes.
Education
Psychology A Level
King Edward 7th College
Melton Mowbray08-2000
Sociology A Level
King Edward 7th College
Melton Mowbray08-2000
English A Level
King Edward 7th College
Melton Mowbray08-2000
Skills
- Excellent customer service skills
- Strong multitasking
- Highly reliable
- Trustworthy and discrete
- Strong team player
- Always well presented and organised
Timeline
Cleaner
Sally Drummond
02.2024 - Current
Commercial Sales Representative
Pirates Adventure
04.2013 - 11.2023
Host & Waitress
Pirates Adventure Show Magaluf
04.2013 - 11.2023
Bartender and Waitress
Quo Vardis Bar and Restaurant
12.2011 - 03.2012
Bar Manager
Mambos Terrace
03.2008 - 11.2012
Psychology A Level
King Edward 7th College
Sociology A Level
King Edward 7th College
English A Level
King Edward 7th College
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