Chiara Uličná
Sustainability Management Student With Leadership Experience
Valencia,V
Summary
Motivated and adaptable, with experience in customer service and team coordination, currently studying Sustainability Management. Passionate about sustainable business practices and open to new opportunities where I can contribute with my skills, values, and positive mindset. Strong organizational skills with experience in improving processes.
Overview
6
6
years of professional experience
4
4
Languages
6
6
years of post-secondary education
Work History
Hotelmanager
44 BED AND BREAKFAST, S.L.
12.2024 - 04.2025
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Hotel Receptionist
44 BED AND BREAKFAST, S.L.
05.2024 - 11.2024
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
Logistics Administrative Assistant
Rossmann Drogueria S.L.
03.2024 - 04.2024
- Supported administrative tasks within the logistics center
- Translated internal documents from German to Spanish for local Staff
- Responsible for sorting and preparing pallets for nationwide distribution across Spain
Administrative Assistant
Eye Factory Dr. Prangl-Grötzl
10.2023 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Coordination of appointments
- Procurements of materials and administrative tasks
- Acted as an interface between the office and practice (Ordination)
- Responsible for sending correspondence as well as processing optical goods (optometry service).
- Frequent communication, also personally, with other medical practices when collaboration was involved
Customer Sales Assistant
Zara Inditex
08.2021 - 08.2022
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Representative
Atrio GmbH
04.2019 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Sustainability Management
SRH Fernhochschule Focus
Riedlingen, Germany 04.2025 - Current
High School Diploma -
Business Academy Specializac
Villach, Austria 09.2015 - 05.2021
Skills
Staff workflow optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Slovak
Bilingual or Proficient (C2)
German
Advanced (C1)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Interests
Sustainable living
Intercultural communication
Solo and outdoor sports (swimming, running, horseback riding)
Personal Development
International cuisine and cooking
Travel and cultural exchange
Event Organization
Work Preference
Work Type
Part TimeWork Location
RemoteHybridImportant To Me
Company CulturePersonal development programsTimeline
Bachelor of Arts - Sustainability Management
SRH Fernhochschule Focus
04.2025 - Current
Hotelmanager
44 BED AND BREAKFAST, S.L.
12.2024 - 04.2025
Hotel Receptionist
44 BED AND BREAKFAST, S.L.
05.2024 - 11.2024
Logistics Administrative Assistant
Rossmann Drogueria S.L.
03.2024 - 04.2024
Administrative Assistant
Eye Factory Dr. Prangl-Grötzl
10.2023 - 01.2024
Customer Sales Assistant
Zara Inditex
08.2021 - 08.2022
Customer Service Representative
Atrio GmbH
04.2019 - 04.2021
High School Diploma -
Business Academy Specializac
09.2015 - 05.2021
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