Chiara Tagliabue
Menorca
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Foreign Exchange Trader
n/a
03.2020 - Current
- Study and analysis of the Forex exchange market
- Entering trading positions based on my analysis
- Currently trading on a funded account
Front Desk Receptionist
Franco's Restaurant
11.2019 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Resort Customer Helper
Jet2Holidays
04.2019 - 10.2019
- With Jet2holidays company, my duties were to offer assistance to all the customers who bought a package holiday and they were travelling on holiday to Menorca from all UK
- I was daily sharing my local knowledge with them, suggesting trips and excursions and offering any kind of assistance from doctor directions in case of illness or assistance and translation at the police in case of a lost passport.
Assistant reception manager
5 Hertford Street
04.2017 - 02.2019
- A part from the standard reception duties in greeting customers and looking after their requests, my role included a cooperation with the reception manager in dealing with every day management duties such as e-mail, meetings with events departments, weekly rota, being in charge of reception and dealing with challenging customers, complaints
- Look after staff requests and make sure reception always looked clean and tidy and ready for the shift.
Receptionist manager
Quo Vadis Soho member, restaurant
11.2015 - 03.2017
- My role included being responsible for organising the weekly rota, having a hands-on approach to general reception duties, providing a warm welcome to every guest, making reservations, dealing with enquiries, dealing with complaints, cash handling (banking and invoices), placing orders, dealing with members queries and co-operate with events department for private dining's, meetings and special events.
Cocktail Waitress and Hostess
Quo Vadis
10.2014 - 11.2015
- Greeted new customers, discussed specials, and took drink orders.
- Assisted with bartending duties during high-volume shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaboration with reservation department for private events
Receptionist and Back
Hotel Britannia Excelsior
03.2013 - 09.2014
- My role included dealing with check in/out, look after customers requests, giving advises regarding the area, what to visit, recommend restaurants and bars
- Dealing with reservations over the phones and by e-mail, cash handling (banking and invoices) and daily admin
Education
High School Diploma -
Ezio Vanoni
Lake Como07.2012
Level 2 advance - English Language And Literature
Kingsway College
London03.2016
NCFE and IAO Level 2 Certificate in “Principles of Business -
WAES College
London10.2018
NCFE Level 2 Certificate in “Lean Organization Management -
WAES College
London09.2018
Certificate - Management
“Dorchester Collection”,
Mayfair, London.07.2018
Diploma - Business Administration
HSC Oxford Study Centre
London11.2018
Skills
- Train Staff
- Sales and Marketing Methods
- Cash and Transaction Handling
- Organization and Time Management
- Multi-Line Telephone Systems
- Customer Relations
- Employee Performance Evaluations
- Statistical Data
- Trade Executions
- Money Budgeting
- Accounting/Banking
- Data Entry
Certification
- 2011: One year Spanish course at the public-school Jacopo Rezia, Menaggio (Como- Italy)
- 2015: English First Certificate course at Westminster Kingsway College, Soho, London. Graduate B2 -
- March 2016: Level 2 advance in ESOL skills reading 27/30, Westminster Kingsway College
-July 2016: Level 2 advance in ESOL skills speaking and listening 71/92,
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Foreign Exchange Trader
n/a
03.2020 - Current
Front Desk Receptionist
Franco's Restaurant
11.2019 - 03.2020
Resort Customer Helper
Jet2Holidays
04.2019 - 10.2019
Assistant reception manager
5 Hertford Street
04.2017 - 02.2019
Receptionist manager
Quo Vadis Soho member, restaurant
11.2015 - 03.2017
Cocktail Waitress and Hostess
Quo Vadis
10.2014 - 11.2015
Receptionist and Back
Hotel Britannia Excelsior
03.2013 - 09.2014
High School Diploma -
Ezio Vanoni
Level 2 advance - English Language And Literature
Kingsway College
NCFE and IAO Level 2 Certificate in “Principles of Business -
WAES College
NCFE Level 2 Certificate in “Lean Organization Management -
WAES College
Certificate - Management
“Dorchester Collection”,
Diploma - Business Administration
HSC Oxford Study Centre
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