Cheryl Duncan
San Miguel de Salinas
Summary
Creative ex Business Owner with exceptional background spent various industries. Proven leader with engaging demeanour and success working in demanding environments. Providing professional and helpful support to any new and existing clients in all fields Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries and needs.
Overview
21
21
years of professional experience
27
27
years of post-secondary education
2
2
Languages
Work History
Buisness Owner
The Skin Luxe
Elgin
01.2021 - 02.2023
- Performed in-depth hair removal consultations, utilising technical knowledge and clear communication skills to ensure clients' understanding of potential treatment outcomes and risks.
- Utilised outstanding customer service skills to create a steady pipeline of repeat customers, exceeding client retention targets by 100%.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Researched market trends and consumer behaviour to support business decision-making.
- Enhanced new product awareness by posting engaging images to company websites and social media accounts.
- Put in place clear controls for financial administration and business management.
Personal Trainer/Fitness Instructor
Moray Leisure Centre
Elgin
01.2018 - 02.2023
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Coordinated fitness challenges and events to encourage client engagement and goal achievement.
- Provided ongoing support and encouragement to clients, fostering positive and empowering fitness experience.
- Built positive relationships with clients to encourage continued class attendance.
- Carried out thorough risk assessments ahead of fitness activities, prioritising participant safety.
- Planned and delivered engaging group and one-to-one fitness programmes.
- Evaluated clients' abilities and tailored recommendations accordingly.
- Communicated and enforced safety procedures.
Senior Cabin Crew Member
British Airwyas/Flybe
Inverness
01.2002 - 12.2017
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Demonstrated in-flight safety regulations presentation to passengers.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Prepared and submitted flight reports regarding issues or concerns to management.
- Responded to passenger and mechanical emergencies in the appropriate manner.
- Supported passengers through emergency scenarios for safe outcomes.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Responded to customer queries and provided excellent customer service.
- Exceeded targets by delivering comprehensive and consistent service.
- Delivered feedback constructively when delivering cabin crew assessments to enhance staff performance.
Education
SVQ Level 4 - Laser and IPL
Ray Cochrane
London 06.2020 - 01.2021
SVQ Level 3 - Personal Trainer
Fitness Education Scotland
Glasgow 11.2021 - 02.2022
SVQ Level 2 - Fitness Instructing
Exercise to Music / Gym Instructor
Edinburgh 10.2017 - 12.2017
Diploma of Higher Education - Health Studies
Moray College
Elgin 09.1999 - 07.2021
Scottish Qualifications Certificate - Higher Studies
Lossiemouth High School
Lossiemouth 08.1997 - 06.1999
Standard Grade -
Lossiemouth High School
Lossiemouth 08.1995 - 06.1997
Skills
Communication
Organisation
Customer service
Team management
Active listening
Ability to work on own Initiative
Able to understand and grasp new concepts
Timeline
SVQ Level 3 - Personal Trainer
Fitness Education Scotland
11.2021 - 02.2022
Buisness Owner
The Skin Luxe
01.2021 - 02.2023
SVQ Level 4 - Laser and IPL
Ray Cochrane
06.2020 - 01.2021
Personal Trainer/Fitness Instructor
Moray Leisure Centre
01.2018 - 02.2023
SVQ Level 2 - Fitness Instructing
Exercise to Music / Gym Instructor
10.2017 - 12.2017
Senior Cabin Crew Member
British Airwyas/Flybe
01.2002 - 12.2017
Diploma of Higher Education - Health Studies
Moray College
09.1999 - 07.2021
Scottish Qualifications Certificate - Higher Studies
Lossiemouth High School
08.1997 - 06.1999
Standard Grade -
Lossiemouth High School
08.1995 - 06.1997