Cheikh Cissé

Engage with our customers over email, chat, and phone

- Remote access to the users machine with TeamViewer

- Analysis and registration of tickets in serviceNow

- Instante resolutions or analysis for later resolution

- Escalate to the corresponding teams if necessary

- Work closely with other IT departments, including Engineering teams , - Manage and progress the opened incidents in the spool

-Assistance for software and hardware requests in the corresponding portal

- Follow-up of requests and incidents pending resolution

- Managing the user identities through Active Directory ( windows account creation, delation, update...)

- Identity management in Microsoft Entra (Azure AD)

- Managing Exchange Microsoft Office 365 and previous versions

- SMBX, D.L , Shared drivemanagement

- Printer configuration

- Contribute to our Knowledge Base and support articles by identifying and recording the issues that impact our customers.

Layout of computer equipment with the following tasks
Operating System Update (Wind 10, 11)

- windows account creation for new joiners

- Windows accounts reactivation
- Uninstall Extra Programs
- Installation of programs according to the needs of the company such as (chrome, adobe acrobat reader, java, 7 zip, anyconnect, Anydesk...)
- Install PDF24 and turn off automatic updates
- Install the drivers
- Install Office 365
- Activate OCS Inventory (Open Computer and Software Inventory)
- Install from SCCM, Bitlocker
- Activate the operating system

- Active Directory

- Jira ticketing tools, Manage Engine and ServiceNow for handling the tickets

- Engage with our customers over email, chat, and phone
- Remote access to the users machine with Goverlan
- Analysis and registration of tickets in the system (serviceNow and / or BMC Remedy,)
- Instante resolutions or analysis for later resolution
- Escalate to the corresponding teams if necessary

- Work closely with other IT departments, including Engineering teams ,
- Manage and progress the opened incidents in the spool

-Assistance for software and hardware requests in the corresponding portal (myportal)
- Assistance for requesting the rights of the applications in the corresponding portal (sailpoint/ MyIAM )
- Follow-up of requests and incidents pending resolution
- Managing the user identities through Active Directory
- Implement software through SCCM and SDG
- Managing MobileIron on iPhones/iPads, especially iOS

- Managing Exchange Microsoft Office 365 and previous versions
- Creation SMBX, D.L...
- Printer configuration

- Contribute to our Knowledge Base and support articles by identifying and recording the issues that impact our customers.

- Provide computer systems troubleshooting and support to corporate users at (Brussels Intercommunal Transport Company) across multiple offices: Windows, Mac

- Analysis and registration of the tickets in the IT service manager ticketing
- Remote control and collect the necessary information
- Instante resolutions or analysis for later resolution
- Escalate to the corresponding teams if necessary
- Manage and progress the opened incidnets in the Backlog.
- Assistance for software and hardware requests in the corresponding portal

- Incidents following-up
- Management of Microsoft office 365
- Creation SMBX, D.L...
- Skype for Business

- Managing the user identities through Active Directory
- Configuring printers

- Design of the internationalization plan for the commercialization of theSat 2& Andronovo and Bus operative products
- Review and interpretation of international public tender documents and the preparation of bids.
- Track offers in foreign markets to analyze the customers' needs
- Collect and transfer information to the technical department about possible business opportunities

- Coordinate and schedule meeting agendas (DEMO products) with clients
- Translation into (English , French, Spanish) of all exchange documents of the company with customers

- Other administrative tasks

- Carry out the process of internationalization of the company.
- Market analysis and research.
- Analysis of the international potential of the company.
- Selection of target markets, and definition of the entry strategy.
- Identification of new opportunities

- Design of the internationalization plan
- Search for customers in assigned markets
- Make budgets
- Promote the company in the assigned geographical areas
(Senegal, Gambia, Mauritania...)
- Attend national and international fairs
- Make periodic reports

- Carry out the process of internationalization of the company.
- Preparation and delivery of technical and administrative documents for international biddings
- Search for potential partners and customers in international markets, - Promote the company, Establish agendas for meetings and visits,
- Orders processing to suppliers and tracking of deliveries,

- Preparation and comparison of budgets,
- Resolution of incidents.
- Make budgets and collaborate with the management for its realization (fairs, trips, etc.)
- Design the administrative, logistical, and commercial processes.
- Translation of the bidding documents and other documents of exchange of the company with clients and partners.

Radio frequency order processing
- Reception, storage and conservation of products in the appropriate conditions
- Packing and packaging of products for shipment to customers.

- Inventory control and reporting of merchandise balances.
- Monitoring of the warehousing and transport of each type of merchandise.

- Preparation of all administrative documentation relating to invoices, certificates, exports and imports, etc.
- Management of the transport of products and establishment of delivery times.

- Develop mainly consulting and support work to Canarian companies for their internationalization;
- Study of the Satellite Internet Implementation Plan in Africa (Mauritania, Senegal, Morocco, Cape Verde)
- Preparation of business missions for Canarian companies abroad;
- Performing administrative tasks.
- Control and monitoring of budgets and expenses.
- Preparation of sectoral reports etc ...

- Daily control of external resources
- Authorization of applications for income bonuses,
- Control of remittance orders,
- Management of overdraft accounts and other administrative tasks
- Performing general administrative tasks.