Charlie Mak
IT Professional
Hong Kong
Summary
Dedicated IT professional with experience in systems administration, technical support, network management, and enterprise IT operations. Skilled in troubleshooting complex technical issues, maintaining IT infrastructure, implementing security best practices, and supporting business-critical systems. Strong analytical and problem-solving abilities with a commitment to delivering reliable technology solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Specialist
CLS Management
Hong Kong
01.2018 - Current
- Manage and maintain corporate IT infrastructure, including servers, workstations, and network equipment.
- Provide technical support to employees across multiple departments, resolving hardware and software issues efficiently.
- Administer user accounts, permissions, and access controls in accordance with company security policies.
- Monitor system performance and implement upgrades to improve reliability and efficiency.
- Coordinate software deployments, updates, and patches across the organization.
- Support cloud-based applications and enterprise collaboration tools.
- Assist with cybersecurity initiatives, including endpoint protection and security awareness practices.
- Document IT procedures, system configurations, and support processes.
- Reduced average support ticket resolution time through process improvements and automation.
- Participated in infrastructure upgrade projects that improved system stability and security.
- Assisted in implementing backup and disaster recovery procedures to enhance business continuity.
Education
Bachelor’s Degree - Information Technology
01.2018
Relevant Coursework: Network Administration, Database Systems, Cybersecurity, Software Development, Systems Analysis and Design, Cloud Computing
Skills
- Operating Systems
- Windows Server
- Windows 10/11
- Linux
- Networking
- TCP/IP
- DNS
- DHCP
- VPN Configuration
- Network Troubleshooting
- Cloud & Infrastructure
- Microsoft 365
- Azure
- Active Directory
- Virtualization Technologies
- Programming & Scripting
- Python
- PowerShell
- SQL
- Tools
- Microsoft Office Suite
- Jira
- ServiceNow
- Remote Desktop Tools
Certification
- Microsoft Certified Fundamentals
- CompTIA Network+
- CompTIA Security+
Languages
English
Cantonese
Timeline
IT Specialist - CLS Management
01.2018 - Current
University of Hong Kong - Bachelor’s Degree, Information Technology