Charlie Din

- The La Sala Group is a notable, stylish and vibrant hospitality company with restaurants, bars, and beach clubs in the south of Spain who employ over 200 people.

• Initially started as a business research project to perform wellness checks and appraisals which then grew into a bigger job role which was focused on implementing measures to improve employee well being, retention, social ecosystem, and making the company a more desirable place to work.
• Interviewed over 100 staff members across multiple sectors to first gain information and gain relevant feedback on numerous metrics but also to allow me to better understand each person roles in the company and the benefits and challenges that people encounter.
• Presented the findings from these interviews and research to upper management to determine what areas the company would like to focus on improving.
• Developed plans and action points for each desired related aspect the company wanted to work on.

- Psychiatric hospital with over 200 patients that provides inpatient care to individuals with psychiatric disorders that have been found not guilty by reason of insanity.

• Provided inpatient care to individuals with diagnoses of schizophrenia, Bi-polar I/II, and schizo-affective. Alongside a variety of individuals with behavioral issues, personality disorders, intellectual disorders, and with a large majority of patients presenting with comorbid disorders.
• Utilized active problem solving skills, quick thinking, verbal deescalation, crisis intervention in attempts to restore balance on the units in moments of turmoil.
• Demonstrated an ability to build a therapeutic rapport, provide emotional support, build trust and gain a strong understanding of the hospitals role in helping patients progress.
• Aimed to take a fair and consistent approach to understanding the complexity of each patients case, diagnosis and personalized requirements and needs.
• Specialized in providing 1to1 supervision to patients who were actively psychotic and were deemed manifestly dangerous to themselves or others.
• Received promotion after 5 months from PNA I to II.

• One of five PNA shift leaders that designating staff roles, oversaw shift operations and ensured all tasks and staff responsibility's were performed on our shift.
• Responsible for training selected incoming staff helping them acclimatize to the hospital setting, ensuring that they were suitable to provide care, to interact with patients, familiarize with each patient, and the staff and patient regulations to be able to conduct themselves in a professional manner.
• More active role in writing progress reports on patients behavior, improvements, and patterns.
• Worked across all 12 units on the hospital and adaptable to work with new teams on different units with different rules, regulations, and demographics.

- La Sala by the Sea is a luxury beach club, known for its upscale yet relaxed atmosphere attracting many international visitors and VIP clients.

• Worked in a high paced and interactive team environment that placed value on cohesiveness.
• Interacted with an eclectic demographic of customers.
• Required attentive, quick thinking, informative, resourceful and engaging servers to foster an experience for customers that warranted high prices.
• Dealt and communicated with customers who were under the influence.