Charlie Cooke-Priest
Milland
Summary
Proven track record of enhancing customer satisfaction and streamlining service at Caper and Berry, showcasing strong multitasking and efficient organization skills. Excelled in guest engagement and behavior management, significantly improving the dining and learning environments. Demonstrated expertise in POS system operation and lesson planning, contributing to team success and positive customer experiences.
Overview
6
6
years of professional experience
Work History
Wait Staff Member
Caper and Berry
01.2019 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Assistant Teacher
Highfield and Brookham School
09.2023 - 12.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised break, lunch and daily student intake and dismissal.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, and attendance logs.
Bar Staff Member
Stonegate Pub
01.2022 - 06.2022
- Collaborated with team members to ensure smooth service during peak hours.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Maintained a clean and organized bar area for an enjoyable customer experience.
Education
Bachelor of Arts - History And Ancient History
University of Exeter
Exeter, UK07.2023
Skills
- Strong multitasking
- Efficient organization
- POS System Operation
- Professional Appearance
- Handling Complaints
- Strong Work Ethic
- Guest Engagement
- Behavior Management
- Oral communication
- Lesson Planning
- Small Group Instruction
- Skills Development
Timeline
Assistant Teacher
Highfield and Brookham School
09.2023 - 12.2023
Bar Staff Member
Stonegate Pub
01.2022 - 06.2022
Wait Staff Member
Caper and Berry
01.2019 - Current
Bachelor of Arts - History And Ancient History
University of Exeter
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