Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
Generic

Chariza Claire Cuanso

Sevilla ,Spain

Summary

Highly skilled professional with extensive expertise in CRM systems, including Salesforce and MyBSS, and proficiency in POS systems such as MTPOS. Demonstrates strong capabilities in both B2B and B2C sales, with a proven track record of successful negotiations. Adept at leveraging technology to drive sales performance and enhance customer relationships. Seeking to contribute to a dynamic organisation where these skills can be utilised to achieve business growth and success.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Customer Relationship Manager

Globe Telecom Inc
Baguio City , Philippines
07.2021 - 10.2024
  • Relationship management: Develop and nurture relationships with 50 clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with company's products or services.
  • Client retention: Focus on retaining existing 50 clients by addressing any concerns, resolving issues, and providing high level of customer service. Proactively identify and mitigate any risks or challenges that may impact client satisfaction or loyalty.
  • Account management: Serve as main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests. Provide regular updates on product or service enhancements, new offerings, or relevant industry trends.
  • Upselling and cross-selling: Identify opportunities to expand the range of products or services provided to clients and work collaboratively with sales team to generate new revenue streams. Present value propositions and benefits to clients to encourage upselling or cross-selling.
  • Issue resolution: Handle and resolve client complaints or issues in a timely and effective manner. Escalate complex or critical issues to appropriate internal stakeholders and ensure prompt resolution to maintain client satisfaction.
  • Performance analysis: Monitor and analyze client metrics, such as satisfaction scores, retention rates, or revenue growth to identify trends and proactively address any challenges. Use data-driven insights to provide recommendations and strategies for improving client relationships.
  • Contract and agreement management: Collaborate with legal and finance teams to ensure contracts and agreements with clients are in place, accurately maintained, and renewed as required. Understand contractual terms and conditions and ensure compliance with agreed-upon service level agreements.
  • Client feedback and surveys: Conduct regular client feedback surveys or interviews to gather insights, identify areas for improvement, and measure client satisfaction. Utilize feedback to make necessary adjustments and enhancements to processes or services.
  • Continuous improvement: Stay updated with industry trends, market competition, and best practices in client relationship management. Proactively suggest and implement process improvements and strategies to enhance client satisfaction and loyalty.

Store Supervisor

Robinsons Retail Holdings Inc.
Metro Manila , Philippines
02.2020 - 06.2021
  • Instructed staff on point-of-sale till operation and transaction processing.
  • Logged transaction reports for up-to-date sales records.
  • Handled customer enquiries with professionalism leading to enhanced client relations.
  • Motivated sales teams to achieve daily store targets.
  • Resolved complaints to achieve full customer satisfaction.
  • Instructed teams of promotional offers to increase product sales.
  • Kept updated inventories for reliable stock management.
  • Displayed goods and prices clearly to maximise customer interest.
  • Managed stock levels to maximise sales opportunities.
  • Observed customer buying trends to maximise future revenue opportunities.
  • Handled escalated customer concerns to build retention.
  • Monitored sales performance and motivated teams to increase service standards to raise profits.
  • Managed regulatory compliance with careful documentation.

Retail store assistant- Team Leader

Quaerito Qualitas Inc.
Baguio City , Philippines
02.2016 - 11.2019
  • Built rapport with new and existing customers to boost client retention.
  • Accepted card, cash and cheque payments in POS register system.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Discussed appropriate plans and guides customers on Globe products, services and offers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Boosted product sales by offering selection guidance to customers.
  • Followed company procedures and guidelines for smooth retail operations.
  • Collaborated with sales managers to meet target quotas.
  • Managed till operations accurately to prevent discrepancies.
  • Conducted cash handling duties, ensuring correct transactions.

Customer Care Associate

Searchers and Staffers Corp.
Baguio City , Philippines
06.2015 - 01.2016
  • Conducted market research for understanding consumer behaviour better.
  • Prepared necessary forms to complete transactions.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Completed transactions to replace or exchange defective items.
  • Ensured smooth running of daily operations with effective communication skills.
  • Handled in-person, email and mailed correspondence.
  • Performed cashier duties, including balancing and end-of-day banking.

Education

Bachelor of Business Administration - Marketing Management

National University-Baguio
Baguio City, Philippines
06.2010 - 05.2014

Skills

  • CRM system adept ( Salesforce, MyBSS)
  • Adept in POS (MTPOS)
  • B2B & B2C sales
  • Customer relationship management

Accomplishments

Named Account Manager of the Year in 2023 with 249.95% target achieved. And awarded as the lowest churn rate of 0.07% nationwide (Philippines).

References

References available upon request.

Timeline

Customer Relationship Manager

Globe Telecom Inc
07.2021 - 10.2024

Store Supervisor

Robinsons Retail Holdings Inc.
02.2020 - 06.2021

Retail store assistant- Team Leader

Quaerito Qualitas Inc.
02.2016 - 11.2019

Customer Care Associate

Searchers and Staffers Corp.
06.2015 - 01.2016

Bachelor of Business Administration - Marketing Management

National University-Baguio
06.2010 - 05.2014

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Chariza Claire Cuanso