Charessa Aranka Van Tiel
Villajoyosa,Spain
Summary
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising. Looking for new role where hard work and dedication will be highly valued. There´s no end to how far we can go together.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Team Leader
Transcom
Alicante, Spain
2023.09 - Current
- Recognised exceptional individual performance for improved motivation.
- Fostered positive employee relationships through communication, training and coaching.
- Coached team members through new or difficult workflows.
- Make a monthly production plan.
- Making PowerPoint presentations for the client.
- Improving KPIs by making statistics to find the problem with the 80/20 principle and root cause analysis to improve the service.
- Designed and implemented training to further develop staff based on business goals.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- create manuals for the programs and training for employees to use.
- Analysed data and information to identify issues and create tailored solutions.
Waitress
The White Lion
Benidorm, Alicante
2017.10 - 2023.01
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Verified completed orders and served guests at tables.
- Arranged tables and set up linens and silverware in preparation for guests.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Team leader
De Telegraaf
Amsterdam, The Netherlands
2016.10 - 2017.09
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Led team of 13 agents to achieve KPI targets and successfully complete assigned projects.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Led shifts and motivated team to drive sales.
- organized competitions to motivate the team and do more up sales.
- giving sales training and motivational speeches to increase results.
Account manager
BSG Almere
Almere, The Netherlands
2015.08 - 2015.08
- Sales and Up sales for American Express
- Delivered high sales performance to strict deadlines and targets.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Increased current product and service sales through knowledgeable customer advice.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Team leader
AS Kwadraat
Apeldoorn, The Netherlands
2014.12 - 2015.07
- Led shifts and motivated team to drive sales.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Coached team members through new or difficult workflows.
- Upskilled team members by planning and delivering training workshops.
- Designed and implemented training to further develop staff based on business goals.
- Led team of 7 to achieve KPI targets and successfully complete assigned projects.
Education
NVQ Level 3 - Legal assistent
ROC Flevoland
Almere, The Netherlands 2016.09 - 2017.07
Economics
Oostvaarderscollega
Almere, The Netherlands 2009.09 - 2013.05
Skills
- Multilingual
- Communication skills
- Customer-focused
- Problem-solving
Languages
English
Fluent
Dutch
Native
Spanish
Fluent
German
Intermediate
Certification
Certificate entrepreneurial skills.
Developed skills:
- Creativity
- Perseverance
- Flexibility
- Taking initiative
- Reflect
- Team work
- social orientation
- independent working
Duration 10 weeks.
Timeline
Team Leader
Transcom
2023.09 - Current
Waitress
The White Lion
2017.10 - 2023.01
Team leader
De Telegraaf
2016.10 - 2017.09
NVQ Level 3 - Legal assistent
ROC Flevoland
2016.09 - 2017.07
Account manager
BSG Almere
2015.08 - 2015.08
Team leader
AS Kwadraat
2014.12 - 2015.07
Economics
Oostvaarderscollega
2009.09 - 2013.05