CHANDRASHEKHAR N G

Business Analyst | Madrid, Spain | July 2025 – Present (Client: Leading Reinsurance Firm)

• CIAM Strategy & Security: Enhanced the security posture of the client’s Customer Identity and Access Management (CIAM) ecosystem by implementing Multi-Factor Authentication (MFA) across a complex landscape of external-facing applications.
• IGA Migration (SailPoint to Okta): Leading the strategic migration of access provisioning from legacy SailPoint IIQ to Okta IGA, effectively modernizing the identity framework and reducing reliance on manual provisioning.
• Workflow Architecture: Designing comprehensive identity governance workflows within the new Okta environment, including the definition of granular entitlements, role modeling, and automated access approval paths.

• Strategic IAM Consultation & Access Modeling: Act as a technical advisor to business owners, defining application security requirements and implementing optimal access meta-models (RBAC, ABAC, PBAC). Engineer granular entitlement structures, birthright access sets, and approval/restriction policies to ensure least-privilege compliance.
• End-to-End Application Lifecycle Management (ALM): Direct the complete lifecycle of applications from initial onboarding to final decommissioning. Govern daily access operations, including support, provisioning, de-provisioning, and periodic recertification campaigns to maintain strict security standards.+1
• Multi-Tool Identity Governance: Manage a complex ecosystem of 5 proprietary IAM tools covering Identity Management, Privileged Access Management (PAM), Legacy Access, and Share Drive management. Oversee external application provisioning within the Credit Suisse/UBS banking environment.

• Team Leadership & Service Delivery: Served as Deputy Lead for a 6-member L2 Support team, overseeing the full delivery lifecycle from requirement gathering to implementation. Managed high-priority escalations and prepared monthly performance reports to drive operational efficiency and service quality.
• Identity Operations & Lifecycle Management: Orchestrated end-to-end application onboarding and critical access provisioning/de-provisioning using Active Directory and proprietary in-house tools. Ensured seamless access management while adhering to strict security protocols.
• Audit Compliance & Recertification: Led compliance initiatives by managing complex audit inquiries and configuring periodic user entitlement recertifications (monthly/quarterly/yearly), ensuring accurate data reporting and regulatory adherence.

• Strategic Tool Transition & Implementation: Led the critical handover of two additional IAM tools from Credit Suisse to TCS, ensuring a seamless transition with zero disruption to business continuity. Oversaw application implementations and enforced strict RBAC/ABAC access controls to ensure the right members had appropriate privileges.
• Operational Management & Analytics: Directed daily business operations and managed complex escalations to maintain high customer satisfaction levels. Generated monthly status reports and unit calculations to provide data-driven insights into team performance and identify areas for process improvement.
• Knowledge Management: Developed and maintained a comprehensive Knowledge Base (KB) to standardize best practices and critical information. This initiative streamlined future reference for the team and improved overall operational efficiency.

• Incident Management & Career Progression: Advanced from L1 to L2 Support (2017) within the Credit Suisse IAM project, taking ownership of critical incident resolution and complex user queries. Mentored the L1 team to maintain high service quality standards and operational effectiveness.
• IAM Solution Implementation: Configured and implemented robust IAM solutions, including the definition of roles and access approval workflows. Streamlined provisioning and de-provisioning processes to strengthen security controls and operational workflows.
• Process Optimization & Knowledge Management: Spearheaded the creation of technical knowledge base articles for L1 support and clients. This initiative directly reduced support ticket volume and enhanced overall customer satisfaction by enabling faster issue resolution.