Chad Spivey

• Conducted thorough market research to identify emerging trends and inform strategic decision making.
• Leveraged email marketing best practices to increase open rates, click-through rates, and overall campaign effectiveness.
• Enhanced customer engagement with effective social media management and content creation.
• Managed budgets effectively, ensuring all marketing activities were executed within financial constraints.
• Delivered insightful data analysis and reporting to clients, demonstrating campaign success and areas for improvement.
• Work with SEO and Web Developers to grow revenue.

Actively manage the entire $60M Applied Genomics pipette tip portfolio as a Product Manager.

Responsibilities:

• Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
• Work closely with suppliers on production capacity for current products as well as NPI's.
• Support Commercial team with product information and availability.
• Spearhead collaborative efforts to bring products to market.
• Assess costs and estimated production capabilities and economic value of various pipette tips, to evaluate economic viability.
• Employ accurate forecasting to increase efficiency and reduce waste.
• Determine long-term portfolio rationalization discussions.
• Optimize execution of supply chain by forecasting, scheduling orders and balancing inventory levels.

Key Achievements:

• Leveraged cost effective Logistics channels to drive over $1M in savings.
• Managed difficult supply chain situation during global pandemic that saw 2-3x increase in pipette tip revenue.
• Streamlined the product development process for faster time-to-market and improved efficiency.
• Enhanced user experience, resulting in increased customer satisfaction and retention rates.
• Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.

Manage the complete Order Fulfillment process, including Order Entry, Order Tracking, Assembly, Picking and Shipping of all orders in a fast-paced multimillion-dollar business growing 40% per year.

Responsibilities:

• Communicate with various departments (Accounting, Sales, Product Management, Production, Shipping) to ensure each order is fulfilled accurately and on time.
• Manage Fulfillment and Logistics staff, work closely with Production/Ops Manager.
• Report directly to VP of Operations on large-scale special projects.
• Develop and track KPI's for Fulfillment Operations, report metrics to senior Operations Management.
• Managed Procurement, Sourcing, and Inventory Management for all plastic consumables.
• Conducted SIOP meetings regarding supplies and finished goods supply chains.
• Utilize Lean Six Sigma Continuous Improvement methodologies to improve quality and productivity metrics.
• Acting Site Operations Manager when current manager is away. Present for MOR's, report COGS, Revenue, and other metrics to VP of Operations and President of Business Development.
• Report Backlog and review sales goals with the Global Commercial team.

Key Achievements:

• Developed and Implemented new order tracking system which improved on-time, accurate shipments from 92% to 99%.
• Led Lean Process Improvement project which reduced inventory by 70% while maintaining very high on-time fulfillment metrics.
• Negotiated over $100,000 in cost savings from suppliers.