CEM UNER
Tarifa
Summary
Like I have been a team sports player/member, I am very compatible for teamwork. I love to share my experiences and learn the other’s ones. I am very good at communication (since 14 years giving the education of sales and communications also). Very flexible in business and love to work hard. I am in sports and sports industry since very young. Almost 20 years in sports and plus 15 years in sports industry. I worked mostly in operations. sales and education fields. I am able to manage big teams in the firms and have a leadership skills that I have developed since my basketball carrier. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
AFPA (All Fitness and Pilates Education Company Spain
AFPA
01.2022 - 01.2024
- Still operating
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed and implemented successful sales strategies to meet business goals.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Collaborated with other owners on joint ventures and shared resources.
- Monitored performance of personnel against goals set forth by the company.
- Organized events such as trade shows and conferences.
- Maintained relationships with existing clients by providing superior customer service.
- Developed strategic plans to increase profitability and efficiency.
Fitnessturk Education and Organization Company Founder and General Manager
Fitnessturk
01.2003 - 01.2019
- Organized all the sales team and educated them and supervise or manage the sales personally.
- Conferred with staff, board members and officials to coordinate activities, resolve problems and discuss issues.
- Monitored performance metrics to ensure quality standards were maintained.
- Established policies and procedures for efficient workflow management.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Facilitated communication between various departments by providing resources or guidance.
- Developed strategic initiatives to increase market share and revenue growth.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Provided leadership support during times of organizational change or uncertainty.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Organized events such as webinars, conferences, trade shows or other promotional activities.
- Identified potential partnerships to expand the reach of the business.
- Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
- Analyzed consumer trends data to inform product offerings and services.
- Identified new market opportunities and potential partnerships.
SOU Spa General Manager
SOU Spa
01.2014 - 01.2015
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed service and sales strategies to improve retention and revenue.
- Designed sales and service strategies to improve revenue and retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Conducted market research to identify trends, opportunities, and threats in the industry.
Sablon Wellness Club General Manager
Sablon Wellness Club
01.2011 - 01.2012
- Scheduled staff shifts based on operational needs of the club.
- Organized promotional activities such as discounts or loyalty programs in order to attract more customers.
- Recruited, trained and managed a team of staff members.
- Managed financial records including income statements, balance sheets, payroll information and cash flow statements.
- Communicated effectively with board members regarding progress updates or changes in plans.
- Developed and implemented operational policies and procedures to ensure compliance with health, safety and sanitation standards.
- Provided professional advice and guidance to team members regarding their duties and responsibilities.
- Conducted regular meetings with employees to evaluate performance levels and provide feedback for improvement.
- Resolved customer complaints in a professional manner.
- Developed strategies to increase membership numbers and revenue growth.
- Created and maintained budgets for club operations, staff salaries and other expenses.
- Organized events such as tournaments, socials, parties. to attract new customers.
- Ensured the proper functioning of equipment like sound systems, lighting systems.
- Analyzed sales reports in order to identify opportunities for increased profitability.
- Maintained inventory of supplies needed for running the club efficiently.
- Negotiated contracts with vendors related to food and beverage services or other services required by the club.
- Supervised maintenance work in order to keep premises clean and tidy at all times.
- Resolved customer complaints in a timely manner while maintaining customer satisfaction levels.
- Monitored daily activities to ensure proper customer service was provided by all staff members.
- Implemented marketing campaigns aimed at increasing brand awareness among potential customers.
- Created discounts and themed promotions to promote higher turnout and profitability.
- Fostered warm environment by greeting and welcoming new club members.
- Achieved or exceeded financial objectives and sales goals by implementing product pricing.
- Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.
- Created marketing materials such as flyers, posters, and banners to promote special events and offers.
- Conducted regular inspections of facilities to ensure cleanliness standards were met.
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Coordinated weekly staff meetings to discuss upcoming events, promotions, and customer service initiatives.
- Facilitated communication between departments regarding scheduling changes or staffing needs.
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Implemented training programs designed to improve employee knowledge about club services and products available.
- Reviewed financial statements regularly to monitor performance against budget goals.
- Maintained accurate records of daily transactions, deposits, ticket sales, and memberships.
- Developed strategies for increasing revenue opportunities through improved services or products offered.
- Analyzed data trends related to membership sign-ups and renewals in order to identify areas for improvement.
Mars Athletic Club Sales and Operational Manager
Mars Athletic Club
01.2006 - 01.2008
- Analyzed financial reports such as income statements or balance sheets in order to assess profitability.
- Identified opportunities for process improvement in order to increase productivity levels.
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Created and maintained operational budgets, monitored costs and identified areas for cost savings.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
- Managed the daily operations of a team of 90 employees.
- Monitored team progress towards achieving milestones set forth in project plans.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed budgets, financial forecasting, and analysis.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Collaborated with sales team to drive revenue growth.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Structured HR consulting services to support clients during organizational developments and changes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
AFM Gym General Manager
AFM Gym
01.2005 - 01.2006
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed service and sales strategies to improve retention and revenue.
- Designed sales and service strategies to improve revenue and retention.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Collaborated with sales team to drive revenue growth.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated with HR to recruit, train, and retain staff.
- Managed budgets, financial forecasting, and analysis.
- Analyzed market trends to identify growth opportunities.
- Implemented campaigns and promotions to help with developing goods and services.
Education
Bachelor of Applied Science - Sports Management
MARMARA UNIVERSITY SPORTS ACADEMY SPORT MANAGEMENT
ISTANBUL/TURKIYE06-2004
Skills
- Networking
- Decision-Making
- Organization and Time Management
- Microsoft Office
- Public Speaking
- Analytical and Critical Thinking
- Attention to Detail
- Collaboration
- Project Planning
- Recordkeeping
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Supervision and leadership
- Task Prioritization
- Analytical
- Cultural Awareness
- Self-Directed
- Data Entry
Affiliations
- Former IDEA World Fitness Association Turkey Ambassador
- Former ICHPER-SD Fitness & Wellness Comission Member
- Former ECA Member (Exercise Council of America)
- Former IHRSA Member
- Former AFAA Member (Aerobic and Fitness Association of America)
- Life Fitness Academy Member
- TUBAD Member (Turkish Basketball Coaches Association)
Certification
- TMI Communication Skills Techniques Certificate (2007)
- TMI Concept Developpement Certificate (2007)
- TMI Advanced Sales Skills Certificate (2006)
- NBA COACHING CLINIC CERTIFICATION (1999)
- NBA COACHING CLINIC CERTIFICATION (2000)
- ICHPER-SD Fitness & Wellness Comission Former Member (2004)
- American Fitness and Aerobic Association (AFAA) International Fitness Personal Trainer (2005)
- Gymstick Interantional Master Trainer Certification (Gymstick Power & Challenge & Health) (2006)
- The Pilates Coach Master Trainer (2010-2018)
- Founder of AFPA (All Fitness and Pilates Academy) and Master Trainer
- Basketball Coach C Level (3rd level / C categorie) License
- Owner of Studio Fit-Inn Tarifa-Cadiz España
Sportive Experiences
1982, Anadolu Efes Sports Club, basketball player (playmaker/point guard), Saint-Joseph French High School, Istanbul University College Team, 1998, Marmara University College Team, Saint-Joseph French High School Junior Team, 2000, 2005, Uskudar Anadolu High School Junior Team, Coach, 2008, 2010, Co Founder Partner of Hidayet Turkoglu Basketball Camps and Schools, 2015, 2016, Olimpik Basket U13 Team, Developpement League Istanbul 2nd runner up, 2016, 2017, Olimpik Basket U14 Team, Feryapı Asia League 1st runner up, 2017, 2018, Olimpik Basket Woman A Team, Head Coach 2nd Division, 2018, 2019, Olimpik Basket Woman Project Team and Küçükçekmece Woman G.B.S.K A Team, Head Coach in 2nd Division, 2019, 2020, Olimpik Basket All Teams, Sportive Director, Turkish National Basketball Team
Educations
- 1998, 2004, Marmara University Physical Education and Sports Academy, Sports Management License Degree
- Istanbul University Social Sciences Academy
- European Community Institute
- Istanbul Saint-Joseph French High School
Personal Information
Date of Birth: 04/22/75
Languages
Turkish
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
Timeline
AFPA (All Fitness and Pilates Education Company Spain
AFPA
01.2022 - 01.2024
SOU Spa General Manager
SOU Spa
01.2014 - 01.2015
Sablon Wellness Club General Manager
Sablon Wellness Club
01.2011 - 01.2012
Mars Athletic Club Sales and Operational Manager
Mars Athletic Club
01.2006 - 01.2008
AFM Gym General Manager
AFM Gym
01.2005 - 01.2006
Fitnessturk Education and Organization Company Founder and General Manager
Fitnessturk
01.2003 - 01.2019
Bachelor of Applied Science - Sports Management
MARMARA UNIVERSITY SPORTS ACADEMY SPORT MANAGEMENT
- TMI Communication Skills Techniques Certificate (2007)
- TMI Concept Developpement Certificate (2007)
- TMI Advanced Sales Skills Certificate (2006)
- NBA COACHING CLINIC CERTIFICATION (1999)
- NBA COACHING CLINIC CERTIFICATION (2000)
- ICHPER-SD Fitness & Wellness Comission Former Member (2004)
- American Fitness and Aerobic Association (AFAA) International Fitness Personal Trainer (2005)
- Gymstick Interantional Master Trainer Certification (Gymstick Power & Challenge & Health) (2006)
- The Pilates Coach Master Trainer (2010-2018)
- Founder of AFPA (All Fitness and Pilates Academy) and Master Trainer
- Basketball Coach C Level (3rd level / C categorie) License
- Owner of Studio Fit-Inn Tarifa-Cadiz España
Similar Profiles
Xavier LACROIXXavier LACROIX
Formateur menuiserie at AFPAFormateur menuiserie at AFPA
Christophe DELAPLASSETTEChristophe DELAPLASSETTE
Stagiaire Chargé d'accueil touristique et loisirs at AFPAStagiaire Chargé d'accueil touristique et loisirs at AFPA
Denis VIGNEAUDenis VIGNEAU
Formation Habilitation Electrique et CACES at AFTRAL-HEC-AFPAFormation Habilitation Electrique et CACES at AFTRAL-HEC-AFPA