Celia Gonzalez Diaz
Madrid
Summary
I am a 30 year old lady who grew up in Asturias. There, I got my cabin crew certificate with Air Hostess in Oviedo in
June 2018. I studied in Madrid a degree in Primary Education from 2012 until 2022 when I finally got my title. It took me some years to obtain my degree as I have always struggled with my mathematics, asignment I got online while
working as a nursing assistant in Asturias I worked since 2013 in companies such as IFEMA, Ciudad de La raqueta,
COP25 and Mutua Madrid Open of tennis. In August 2022, I got my Ryanair title in Madrid and I moved to Vienna until November 29, 2022 when I moved to Santiago de Compostela, and the 1st of November 2023 I came back to Madrid with Ryanair with the hope of moving to a different airline and grow professionally.
Overview
3
3
years of professional experience
Work History
Cabin Crew
Ryanair DAC
Madrid, Spain
11.2023 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
Cabin Crew Member
Ryanair DAC
Santiago De Compostela, Spain
12.2022 - 10.2023
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Checked personnel for proper uniforms and safety equipment.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
- Completed pre-flight safety checks to reinforce passenger safety.
- Collaborated with flight crew to maximize smooth and safe flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Delivered food and beverage service, reading material and other in-flight services.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Welcomed passengers aboard and provided overview of safety procedures.
Cabin Crew Member
Ryanair Malta Air
Vienna
08.2022 - 11.2022
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
Substitute Teacher
American School Of Madrid
Madrid, Spain
04.2022 - 04.2022
- Supervised lunchroom and recess activities.
- cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Nursing Assistant
Mejora Residencial
Avilés, Asturias
12.2021 - 01.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Nursing Assistant
Viella Residencial
Viella, Asturias
09.2020 - 12.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
- Educated patients on prescribed medications, ensuring compliance with dosage instructions and awareness of potential side effects.
Education
Ryanair Certificate: Boeing 737 – 800 Series
Bachelor of Education - Educación Primaria, Mención Inglés
Rey Juan Carlos University
Madrid06.2022
No Degree - Nursing Assistant
Medicine Postgraduate School
Andalucia 07.2020
Skills
- Employee Interaction
- Grooming and Personal Hygiene
- Teamwork and Collaboration
- Discretion and Confidentiality
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Cabin Crew
Ryanair DAC
11.2023 - Current
Cabin Crew Member
Ryanair DAC
12.2022 - 10.2023
Cabin Crew Member
Ryanair Malta Air
08.2022 - 11.2022
Substitute Teacher
American School Of Madrid
04.2022 - 04.2022
Nursing Assistant
Mejora Residencial
12.2021 - 01.2022
Nursing Assistant
Viella Residencial
09.2020 - 12.2021
Ryanair Certificate: Boeing 737 – 800 Series
Bachelor of Education - Educación Primaria, Mención Inglés
Rey Juan Carlos University
No Degree - Nursing Assistant
Medicine Postgraduate School