CATRINA LAGUNAS SANEIRO
Barcelona
Summary
Results-driven professional with over 15 years of experience in customer service, SaaS implementation, and project coordination. Adept at managing end-to-end implementation processes, optimizing workflows, and ensuring seamless integration of SaaS solutions. Strong expertise in stakeholder engagement, client relationship management, and continuous process improvement. Passionate about driving efficiency and innovation in global technology enterprises.
Overview
14
14
years of professional experience
Work History
Central Services Setup Coordinator
ADP STREAMLINE
07.2016 - Current
- Led global SaaS implementation projects, ensuring on-time delivery and seamless system integration
- Managed cross-functional teams, facilitating collaboration between local clients, payroll providers, and headquarters
- Configured ADP Streamline tools and acted as a trusted consultant to optimize client workflows
- Led client training sessions to enhance software adoption and maximize ROI
- Developed strategic recommendations to improve customer experience and operational efficiency
Reservations & Customer Care Agent
ENALQUILER.COM
11.2015 - 07.2016
- Provided high-level support to B2B and B2C clients, ensuring SLA compliance and customer satisfaction
- Worked closely with development teams to enhance software functionalities and UX
- Utilized Salesforce to manage client relationships and track performance metrics
Operations Supervisor
TOURICO HOLIDAYS GmbH
06.2011 - 10.2015
- Managed a team of 15+ professionals, overseeing KPIs, SLA adherence, and continuous improvement initiatives
- Led process automation projects, reducing manual workload and increasing efficiency by 30%
- Trained and mentored junior staff, fostering professional development and leadership skills
Education
Bachelor's Degree - Tourism
UB CETT Escola D'Hoteleria I Turisme
01.2011
Skills
- SaaS Implementation
- Project Management
- Customer Success
- Stakeholder Engagement
- Process Optimization
- Workflow Automation
- Salesforce
- CRM Management
- Cloud Solutions
- Enterprise Software Integration
- KPI Monitoring
- Performance Analysis
- Training
- Change Management
Languages
Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)
Portuguese
Elementary (A2)
Lithuanian
Beginner (A1)
French
Beginner (A1)
Personal Information
Driving License: B1
Internships And Early Career Experience
• HOTUSA (08/2010 – 01/2011): Key Account Manager, handling hotel partner negotiations.
• Corporate Travel Agent, Internship 09/2009, 12/2009, A_PASEO Travel Experience
• RESA (06/2009 – 09/2009): Receptionist for student dormitory.
• HOTUSA (06/2008 – 06/2009): Reservations Agent, overseeing Domus Selecta department.
• Tourism Information Agent, Internship 06/2008, 11/2008, Turisme de Barcelona
• Newco Airport Services (03/2008 – 05/2008): Check-in Agent.
• HOTUSA (05/2007 – 03/2008): Reservations Agent.
• Taxiclasrent SL (08/2005 – 11/2006): Customer Service and Reservations Agent.
Timeline
Central Services Setup Coordinator
ADP STREAMLINE
07.2016 - Current
Reservations & Customer Care Agent
ENALQUILER.COM
11.2015 - 07.2016
Operations Supervisor
TOURICO HOLIDAYS GmbH
06.2011 - 10.2015
Bachelor's Degree - Tourism
UB CETT Escola D'Hoteleria I Turisme
Similar Profiles
Gage MolinaroGage Molinaro
Secretary at Streamline AutobodySecretary at Streamline Autobody
Paul SchwiegerPaul Schwieger
Lead Carpenter at Streamline Construction LLCLead Carpenter at Streamline Construction LLC
Robert SnyderRobert Snyder
Gas Plants Operator at Streamline InnovationGas Plants Operator at Streamline Innovation