CATERINA HERNANZ DURÁN
Barcelona
Summary
A realistic human being that loves experimenting, learning and pushing it the extra mile to provide excellent customer care. Throughout my career I embraced change looking into different roles through a positive insight. Focused mainly on B2B but also B2C relationships. I’ve worked for more than 10 years in the Tourism Industry not only in hospitality but also in travel and events services management. It´s worth it to stand out strong capacity to manage multiple projects on different stages under strict timelines and a fast-paced environment. The main goal is to adhere to brand identity and values on each project. Being part of a sales team allowed widen my skills and knowledge on social media plans, marketing activations, teams and logistics coordination.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CC Quality Specialist
Travel Perk
07.2022 - Current
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
- Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
Senior Business Travel Consultant
Travel Perk
11.2021 - 07.2022
High Tech Product Support Advisor
Webhelp
01.2021 - 11.2021
Event Planner
Vicky + Bcn Events
08.2019 - 07.2020
Sales Rep and Event Planner
Valkiria Innovation
02.2018 - 08.2019
Project Coordinator
MCI Group (Pharma)
11.2015 - 01.2018
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and proposing new tools and processes to rescue an additional income from no show flights taxes.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Business Travel Agent
Halcón Viajes
11.2014 - 11.2015
Business Travel Agent
American Express – GBT
09.2012 - 10.2014
Travel Agent
E-Dreams – Odigeo Group
05.2011 - 09.2012
Mice coordinator & Breakfast Supervisor
The King James Thistle Hotel
10.2009 - 09.2010
City Hall Tourist Information Counsellor
SEASC SL
07.2008 - 07.2009
Education
Communication On Sustainable Tourism Post Graduate - Communication Studies
Universidad Complutense Madrid
Madrid01.2008
Tourism Degree -
Universidad Autonoma Madrid
01.2007
Skills
- Français très bonne compréhension B1
- Advanced English C1
- Suma CRM
- Amadeus GDS
- SAP
- Nexus
- Beroni
Certification
Toefl
Six Sigma
Yoga, Scuba diving, Bike riding
I am a certified Yoga Teacher, Advanced PADI diver and I lover to ride my Gravel bike
Timeline
CC Quality Specialist
Travel Perk
07.2022 - Current
Senior Business Travel Consultant
Travel Perk
11.2021 - 07.2022
High Tech Product Support Advisor
Webhelp
01.2021 - 11.2021
Event Planner
Vicky + Bcn Events
08.2019 - 07.2020
Sales Rep and Event Planner
Valkiria Innovation
02.2018 - 08.2019
Project Coordinator
MCI Group (Pharma)
11.2015 - 01.2018
Business Travel Agent
Halcón Viajes
11.2014 - 11.2015
Business Travel Agent
American Express – GBT
09.2012 - 10.2014
Travel Agent
E-Dreams – Odigeo Group
05.2011 - 09.2012
Mice coordinator & Breakfast Supervisor
The King James Thistle Hotel
10.2009 - 09.2010
City Hall Tourist Information Counsellor
SEASC SL
07.2008 - 07.2009
Communication On Sustainable Tourism Post Graduate - Communication Studies
Universidad Complutense Madrid
Tourism Degree -
Universidad Autonoma Madrid
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