CAROLINA DUQUE RANGEL

• Improved customer satisfaction by efficiently answering and redirecting calls.
• Ensured seamless communication for clients through accurate message recording and forwarding.
• Handled high volume of incoming calls, effectively managing time and resources.
• Maintained the company's professional image with a polite and attentive telephone manner.
• Practised discretion while handling confidential information, maintaining professionalism at all times.
• Responded swiftly to customer complaints, resolving issues amicably for increased customer retention rates.
• Followed all scripted material provided by the company that complies with legal regulations during telephone interactions, ensuring lawful business practices.
• Remained calm under pressure during peak hours, providing consistent quality service even at busiest times.
• Built strong relationships with regular callers through friendly yet professional interaction.

● Multilingual Communication: Provided exceptional telephone support in Spanish, English, and Dutch, assisting clients with enquiries and ensuring effective communication across language barriers. I also supported customers who spoke Portuguese and Galician.
● Travel and Administrative Support: I managed travel arrangements and administrative tasks, including issuing tickets and organising group travel to various islands, ensuring smooth operations.
● Travel Advice: Offered personalised travel advice, leveraging extensive language skills to provide clear and accurate information tailored to client needs.

• Promoted additional services or product offerings during interaction with clients where suitable, supporting overall sales efforts.
• Trained, mentored, and supervised junior operators to improve performance and reach target goals.
• Responded to emergency calls and requested first responder assistance in alignment with established protocols.
• Updated and maintained daily call logs using proprietary software.

• Taught English to young children using the Kids&Us immersive method
• Developed and executed lesson plans focused on language acquisition through storytelling, songs, and interactive activities
• Fostered a supportive and engaging learning environment to enhance student participation and confidence.
• Developed comprehensive lesson plans for students' improved understanding of the English language.
• Fostered a positive learning environment with clear classroom management strategies.
• Encouraged class participation and critical thinking through interactive assignments.

• As an intern for the video game industry with InLingo, I contributed precise translations capturing the essence of games, demonstrating teamwork, and text editing skills
• Translated in-game content with meticulous attention to detail to maintain the integrity of the original material
• Collaborated effectively with the team to ensure timely delivery of translated content
• Edited and proofread translated text to ensure accuracy and consistency.
• Conducted in-depth market research to understand consumer behaviour.
• Provided translation services for enhanced cross-cultural communication.
• Handled literary translations, preserving original tone and style.

• At Partos, I advised on the reinvention of the role of international civil society, involving data collection, report writing, and analysis
• Conducted comprehensive data collection and analysis to support the development of strategic recommendations
• Collaborated with team members to brainstorm innovative solutions to complex challenges
• Prepared detailed reports and presentations to communicate findings and recommendations to stakeholders.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on targets with accuracy and efficiency.
• Displayed energy and enthusiasm in fast-paced environment.
• Oversaw daily operations to achieve high productivity levels.