Summary
Overview
Work History
Education
Languages
Timeline
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CARMEN VALDÉS

CARMEN VALDÉS

A CORUÑA

Summary

Accomplished Senior Human Resources professional with over 20 years of experience driving leadership success across technology and telecom industries. Proven track record of exceeding revenue goals and facilitating business expansion through a strong focus on employee satisfaction and performance. Expertise in leading global and virtual teams within matrix organizations, fostering a culture of transformation and ethical leadership. Career aspirations include further enhancing organizational effectiveness while nurturing talent development.

Overview

27
27
years of professional experience

Work History

Vice President of Human Resources

Wolters Kluwer (AEX:WKL)
04.2021 - Current
  • Global Strategic HR role supporting corporate functions across Wolters Kluwer (Finance, Human Resources, Global Strategy, Legal, and Communications, Branding, & Digital Marketing).
  • Trusted HR advisor to C- suite leaders leading Corporate functions, as well as executives reporting into them.
  • Wolters Kluwer 2024: Revenue €5,916 million, OG 6%, Adjusted Operational Profit €1,600 million (27,1%). 20,000 employees in 40 countries.

Human Resources Director Europe

Wolters Kluwer
08.2016 - 03.2021
  • Human Resources Director Europe Tax & Accounting division, 2,300 employees in 10 countries.
  • Reporting to Global HR VP with a dotted line to TAA Europe CEO, team of 7 international managers. HR function transformed globally by the implementation of Ulrich model (2017- 2019).
  • During my tenure in WK TAA Europe, revenue grew from €347 million to €425 million (5% CAGR), employee headcount 2,000 to 2,300 mainly due to M&A, and labour cost evolved €146 million to €167 million.
  • Main achievements: org design and talent evolution supporting business transformation to cloud, as well as regionalisation from holding model.

Human Resources Director Spain

Wolters Kluwer
06.2014 - 06.2016
  • Overall responsibility for 900 employees in Spain, covering all Wolters Kluwer divisions.
  • Reporting to Global HR VP Legal & Regulatory and member of Spain Executive Committee.
  • Main achievements: supporting dual business dynamics with a restructuring division (Legal & Regulatory) versus a growing division (Tax & Accounting).

Head of Human Resources

OEST (Orange group)
01.2012 - 01.2014
  • Reporting to Orange Spain Head of Operations, with a dotted line to Orange Spain HR Director.
  • I started a new legal entity withing Orange group. which involved insourcing an operation from my former employer, Teletech Holdings.
  • Main achievements: design and deployment of all people processes and creation of HR department, including a TUPE of 1,000 employees.

Human Capital Director Europe

Teletech Holdings, Inc (NASDAQ: TTEC)
01.2009 - 01.2012
  • Head of Human Resources Europe (Spain & UK), 3,500 employees. HR team of 30+.
  • Reporting to the Global Human Resources Delivery Senior VP, member of Spain Executive Committee.
  • Main achievements: support business growth and profitability in a unionized environment with high labour to revenue cost impact. Increase employee engagement.

HR Director/ Head of Talent Europe

Stream, now part of Concentrix (NASDAQ GS: CNXC)
01.2001 - 11.2009
  • In the course of my 9 year tenure in Stream, I took on different responsibilities from my initial role HR Director Spain, then HR Director Spain & Bulgaria, finally Head of Org Effectiveness & Talent Europe.
  • Reporting into Head of HR Europe, I led multiple European HR teams.
  • Main achievements: help expand Europe footprint, starting and growing legal entities in Spain and Bulgaria, setting up HR departments in various subsidiaries (Spain, Bulgaria, Italy, Sweden).

Head of International Affairs

City Council/ CMRE
09.1998 - 12.2000
  • In early days, I started my career as a EU Law expert, managing European funding & projects at Gijón City Council (Spain).
  • As part of this experience, I spent one year at CMRE offices in Brussels. The Council of European Municipalities and Regions is an entity representing the interests of their associates from more than 40 countries, chaired at the time by Mr Giscard d’Estaing.

Education

Master of Arts - Christianism And Contemporary Culture

University of Navarra
Madrid
05-2026

Executive MBA -

IESE Business School, University of Navarra
Madrid
05.2008

Masters Degree (Doctorate) - International Law & International Relations

University of Oviedo
Oviedo, Spain
09.1997

J.D. - Law

University of Oviedo
Oviedo, Spain
06.1995

Languages

Spanish
First Language
English
Proficient
C2
French
Advanced
C1
Italian
Advanced
C1

Timeline

Vice President of Human Resources

Wolters Kluwer (AEX:WKL)
04.2021 - Current

Human Resources Director Europe

Wolters Kluwer
08.2016 - 03.2021

Human Resources Director Spain

Wolters Kluwer
06.2014 - 06.2016

Head of Human Resources

OEST (Orange group)
01.2012 - 01.2014

Human Capital Director Europe

Teletech Holdings, Inc (NASDAQ: TTEC)
01.2009 - 01.2012

HR Director/ Head of Talent Europe

Stream, now part of Concentrix (NASDAQ GS: CNXC)
01.2001 - 11.2009

Head of International Affairs

City Council/ CMRE
09.1998 - 12.2000

Executive MBA -

IESE Business School, University of Navarra

Masters Degree (Doctorate) - International Law & International Relations

University of Oviedo

J.D. - Law

University of Oviedo

Master of Arts - Christianism And Contemporary Culture

University of Navarra

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