Carmen Aguirre Esparza

-Setting up a multilingual team to grant administrative management of the portfolio of multinational insurance programs produced in EMEA

- Design of the SOP for such team analyzing the differences between markets and standarizing processes looking for efficiencies

- Managing the team and making sure we comply with Chubb's SLAs for MN programs

- Responsible for the administrative management of the portfolio of multinational insurance programmes produced in Spain Portugal and Italy in the segment of Chubb's major accounts clients

- Leading a team of multinational service specialists - Servicing international brokers and clients

- Servicing and administration of captive programs and programmes and alternative risk transfers

- Advising brokers and clients on programme design and set-up as well as regulatory and supervisory requirements abroad

- Developing strategies to increase service efficiencies and growth within the client segment

- Control and monitoring of data quality within the files and tools as well as the service level agreements

- Team Leader Spain and Portugal of the multinational department.

- International account executive for the incoming and outgoing business.

- Management of insurance policies for multinational companies with a matrix in Spain and Portugal .

- Issuing instructions for the issuance of local policies abroad for such companies.

- Control of SLAs for the team