Carlson Leandry Mutajwaa
Madrid
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Freelance Event Organizer
SELF EMPLOYED
07.2020 - 06.2022
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed post-event reports to determine effectiveness of each event.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Inspected event facilities to confirm conformance to customer requirements.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Evaluated and selected service providers and vendors according to customer requirements.
- Reviewed event bills to confirm accuracy and approve payment.
- Coordinated florists, photographers, and musicians for events.
Front Desk Supervisor
Max Hambugare
05.2018 - 06.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Oversaw front desk operations with eye for restaurant reputation, staff productivity, and operational efficiency.
- Resolved guest issues with their food orders with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sunday School Teacher
Calvary Assemblies Of God Church
07.2010 - 06.2018
- Volunteer main responsibilities included -Developing teaching plans and weekly activities -Teaching children God's Word through story telling, songs, drama and paintings
- Monitoring and discipline children concerning inappropriate behaviors
- Supervising children during sports and games -Ensuring teaching buildings and other equipment are clean and well maintained.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Planned and facilitated summer camp for 200 students directed around community bible study.
- Assisted with organizing religious activities and services.
- Assisted with fundraising activities.
- Participated in various outreach programs.
- Facilitated worship services, encouraging participation from congregation.
Project Development Officer
Uhuru for Initiative Policy Education
01.2016 - 04.2018
- Networked with prospects to increase business revenue and facilitate customer acquisition..
- Developed and presented project and funding proposals.
- Managed projects while defining scopes, establishing schedules and estimating expenses.
- Optimized business and management practices to improve all facets of project development and execution.
- Generated new business through proactive strategies such as network and cold calling.
- Led key projects while managing timelines and meeting deadlines within budgetary limits.
- Enhanced operational and team practices to optimize project development.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Sales Representative
Nokia
07.2013 - 12.2015
- Presenting, promoting and selling, Phones products to existing and prospective customers
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Establishing, developing and maintaining positive business and customer relationships
- Expedite resolution of customer problems and complaints to maximize satisfaction -Achieve agreed upon sales targets and outcomes within schedule -Coordinate sales effort with team members and other departments -Analyze the territory/market's potential, track sales and status report.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
Class Representative
The University of Dodoma
06.2011 - 07.2013
- As Class Representative of more than 500 hundred students main responsibilities included -Updating students information in university database for every academic year
- Dealing with academic timetabling and curriculum issues
- Registering students in course programs and arranging seminar groups -Developing the use of an email listing, phone contacts, notice board and stage announcement to inform student about important information
- Organizing student social affairs; including students loans, health and food
- Representing students ideas in student unions, school boards and university meetings and report agreed action back to them
- Welcomed students and families during school events and distributed necessary event information.
- Served as class spokesperson, liaising between students, parents and school administrators.
- Fostered community within school by coordinating various social events for both students and parents.
- Provided information and services to students that needed academic assistance and tutoring.
- Scheduled meetings with teachers and administrators to discuss student concerns and needs.
- Assisted with various class celebrations, field trips and teacher appreciation events.
- Reminded students and parents of emergency and safety procedures.
- Used public gatherings, community events and direct relations to keep constituents happy and informed.
- Developed and strengthened political partnerships to further agendas.
- Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
Education
Master of Science - Service Management
LUND UNIVERSITY
LUND, SWEDEN06.2022
DIPLOMA - Organizational Leadership
WINNERS CHAPEL BIBLE SCHOOL
ARUSHA, TANZANIA12.2015
Bachelor of Arts - International Relations
UNIVERSITY OF DODOMA
DODOMA, TANZANIA06.2013
High School Diploma -
TSS
Ruvuma,Tanzania02.2009
Skills
- Interpersonal Communication Skills
- Educational Opportunities
- Client Development and Retention
- Staff Training
- Post-Sales Support
- Talent Mining
- Upselling Techniques
- Product Management and Pricing
- Promotional Planning
- Strategic Planning
- Space Allocation
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Swedish
Upper intermediate (B2)
French
Elementary (A2)
Spanish
Beginner (A1)
Timeline
Freelance Event Organizer
SELF EMPLOYED
07.2020 - 06.2022
Front Desk Supervisor
Max Hambugare
05.2018 - 06.2020
Project Development Officer
Uhuru for Initiative Policy Education
01.2016 - 04.2018
Sales Representative
Nokia
07.2013 - 12.2015
Class Representative
The University of Dodoma
06.2011 - 07.2013
Sunday School Teacher
Calvary Assemblies Of God Church
07.2010 - 06.2018
Master of Science - Service Management
LUND UNIVERSITY
DIPLOMA - Organizational Leadership
WINNERS CHAPEL BIBLE SCHOOL
Bachelor of Arts - International Relations
UNIVERSITY OF DODOMA
High School Diploma -
TSS
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