Carlotta Yanney
Accra
Summary
Dynamic Trade Operations Manager at Standard Chartered Bank with a proven ability to enhance workflow efficiency and drive revenue growth exceeding 300%. Expertise in client relationship management and process optimization, focused on delivering exceptional results through digital transformation initiatives. Demonstrates strong skills in fostering collaboration and communication within teams. Career goals include continuing to leverage innovative strategies to optimize operations and achieve significant business impact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager, Trade Operations
Standard Chartered Bank
04.2021 - Current
- Engineered approaches to boost transaction volume and revenue growth. This facilitated revenue attainment exceeding the Group's goal by upwards of 300%. With this, we achieved global recognition at the Recognition Awards, securing first place for the AME Region under the Further and Faster category.
- Streamlined product offerings for the Global Subsidiary clients by aligning client needs with tailored solutions through targeted initiatives. This has enhanced workflow efficiency, reducing turnaround times by 40%.
- Showcased comprehensive expertise in Trade Procedures and Documentation, resulting in a successful department audit by the Bank of Ghana in Q1 2024. We were commended by the Audit team for our superior understanding of products and compliance.
Analyst, Trade Operations
Standard Chartered Bank
04.2017 - 03.2021
- Assessed historical data spanning five years, driving crucial revenue and volume enhancement projects. This provided a clear indication of trade market share to guide strategy development.
- Recognized misuse of e-channels for Trade transactions by clients and delivered solution-oriented education to stakeholders. Institutionalized a new transaction process ensuring proper processing through appropriate channels.
- Conceptualized an enhancement for the Bank's SC Mobile Application as part of an intrapreneur team.
- Executed the integration of a digital trade counter optimizing customer experience and convenience.
- Overhauled the department's MIS reporting structure to offer a better perspective on departmental health.
- Optimized transaction processing to eliminate delays and bottlenecks. Introduced solutions that minimized delays and improved service times within Trade Department.
Team Leader, Trade Services
Standard Chartered Bank
10.2016 - 03.2017
- Averted potential loss of USD 94,800.00 by applying relevant legislation to two import bill transactions.
- Spearheaded development of an effective client-Team collaboration mechanism, enhancing communication.
- Optimized workflow processes ensuring seamless operations.
Operations Assistant, Trade Services
Standard Chartered Bank
10.2014 - 09.2016
- Implemented control mechanism for customer drawdowns within authorized limits.
- Directed data analytics team to uncover key digitization opportunities for ITO Ghana operations.
Personal Assistant, Head GSSC
Standard Chartered Bank
09.2013 - 09.2014
- Prepared and delivered timely MIS reports alongside Global Shared Service Centre dashboard submissions.
- Conceptualized and implemented the GSSC Accra Golden Globe Awards Program to elevate staff recognition standards.
- Oversaw the placement and reassignment of service members leveraging their individual capabilities.
MIS Assistant, GSSC
Standard Chartered Bank
10.2012 - 08.2013
- Conducted Productivity and Capacity Management Training sessions for GSSC Accra workers and managers.
- Facilitated the deployment of the Productivity Seismograph tool for Spoke Countries in the Africa Region.
- Directed management of system reports to streamline information gathering.
- Collaborated with 10 GSSC divisions to reconcile efficiency and capacity management estimates against volumes.
Education
Master of Arts - Finance and Investment
London School of Business and Finance
London02.2018
Bachelor of Arts - Sociology and Philosophy
University of Ghana
Accra05.2012
Skills
- Client relationship management
- Trade operations
- Comprehensive understanding of products
- Data visualization skills
- Collaborative communication skills
- Reporting and presentation skills
- Process optimization
- Workflow efficiency
- Team collaboration
- Digital transformation
Certification
01/01/18, GSE Securities Course, Ghana Stock Exchange
Hobbies and Interests
- Gardening
- Singing
- Volunteering
- Dancing
Personal Information
Title: Manager, Trade Operations
Affiliations
- Member, Data Analytics Team, TTO
Timeline
Manager, Trade Operations
Standard Chartered Bank
04.2021 - Current
Analyst, Trade Operations
Standard Chartered Bank
04.2017 - 03.2021
Team Leader, Trade Services
Standard Chartered Bank
10.2016 - 03.2017
Operations Assistant, Trade Services
Standard Chartered Bank
10.2014 - 09.2016
Personal Assistant, Head GSSC
Standard Chartered Bank
09.2013 - 09.2014
MIS Assistant, GSSC
Standard Chartered Bank
10.2012 - 08.2013
Master of Arts - Finance and Investment
London School of Business and Finance
Bachelor of Arts - Sociology and Philosophy
University of Ghana
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